Manager, Patient Safety & Clinical Risk - Temporary Full-Time (1.0) (until February 2028)

CHEO•Ottawa, ON

6d•CA$59 - CA$69•Onsite

About The Position

CHEO is a leading pediatric health organization dedicated to helping children and youth achieve their best lives. It has transformed into an integrated child and youth health system, recognized for its excellence in clinical care, research, and education. CHEO is also a top employer, known for its advanced clinical infrastructure and commitment to seamless care. The Manager, Patient Safety and Clinical Risk plays a crucial role in enhancing patient safety and minimizing risk across the organization by leading and developing a comprehensive program. This includes overseeing patient safety monitoring, assessment, care review, and clinical risk management, as well as managing the Safety Reporting System, Care Review Committee, Accreditation processes, and initiatives focused on patient safety culture and hospital-acquired conditions.

Requirements

Bachelor’s Degree (Essential)
Regulated Health Professional in Ontario; Nursing background preferred (Essential)
Minimum five (5) years’ experience working in a hospital or clinical setting (Essential)
Minimum of five (5) years’ informally or formally leading teams or individuals (Essential)
Minimum of 3 years of clinical or program management experience. (Essential)
Expertise in clinical patient safety science, Root Cause Analysis, and quality improvement science (Essential)
Knowledge and understanding of Clinical Risk Management (Essential)
Knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements. (Essential)
Experience in developing and implementing improvement program plans, including performance measurement (Essential)
Ability to effectively inspire, lead, manage, motivate and mentor teams for patient safety and clinical risk (Essential)
Ability to establish and maintain effective working relationships and work collaboratively with peers (Essential)
Must communicate effectively and concisely, both orally and in writing (Essential)
Must be able to deal effectively with difficult people and to handle difficult, stressful situations (Essential)

Nice To Haves

Master’s degree or PhD preferred (e.g. Health Administration, Leadership, Quality Improvement) (Preferred)
Experience working in a pediatric clinical setting (Preferred)
Experience with Accreditation (Preferred)
Bilingualism (French / English) (Preferred)

Responsibilities

Work with departmental leadership to develop a shared vision for Quality & Safety in alignment with corporate goals.
Development and Implementation of Patient Safety and Clinical Risk programming for CHEO.
Provide patient safety and risk management expertise and guidance to the Hospital.
Ensures CHEO program-based quality and safety activities are in compliance with relevant legislation and corresponding regulations and accreditation requirements.
Provides accreditation education to staff as required.
Leads actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.
Develop new policies and/or update existing policies as required to ensure compliance with legislation.
Develop operating policies and procedures required for patient safety and risk management or for compliance with legislation.
Act as a liaison and resource to departments and services within CHEO.
Coordinate all aspects of Accreditation, the Safety Reporting System, Care Review, and Clinical Risk management.
Leads retrospective (e.g Root Cause Analysis) and/or prospective reviews (e.g. Failure Modes Effect Analysis) necessitated by safety events, care incidents or process issues related to the program; monitors program staff and physician perceptions of safety, risk and quality improvement.
Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan
Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments and trends in patient safety and risk management.
Oversee Solutions for Patient Safety (SPS) work.
Other duties as assigned.