Manager, Patient & Provider Solutions

BoehringerPRD•Brampton, ON

5d•Hybrid

About The Position

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Manager, Patient & Provider Solutions will be responsible for managing solutions provided to patients and HCPs to enhance their access and affordability to care. This role would be accountable for the patient and HCP centralized patient support program websites and marketing, including all brand materials and will be responsible for overseeing and ensuring that the call center operations are efficient, compliant, while prioritizing patient safety.They would also be responsible for ensuring that all marketing, brand, or promotional material is compliant with medical, legal and regulatory requirements. They would need to work cross-functionally and collaborate with multiple teams including medical affairs, pharmacovigilance, marketing, legal department to oversee and ensure alignment of all organization material and solutions are compliant and aligned with broader business objectives. This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

Requirements

Bachelor’s degree preferred or at least 3-5 years experience in patient services, marketing or account management, project management role
3+ years of experience in vendor management, website design, patient support, or associated experience; experience in pharmaceutical industry, biotech or med-tech preferred.
Experience cultivating and building relationships
Several years’ experience working with or in Patient/HCP solutions, Call center management, MLR review or marketing experience preferred.
Exceptional verbal and written communication skills.
Understanding of and experience with social and digital media
Must work well in teams and invest in developing collaborative internal and external relationships.
Strong presentation skills
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

Responsibilities

Oversee the development and execution of patient’s solutions such as patient assistant programs, prior authorization support, etc. to enhance their access and affordability to care.
Oversee the creation of HCP assets to enhance their access to information- educational support, prescribing and medication guide, safety/Real world data, etc.
Managing BI Solutions website updates and creative agency
Oversee the functioning of call centers and ensure training activities comply with applicable regulations, including pharmacovigilance requirements and privacy laws. Monitor calls, and performance, derive insights and suggest corrective actions.
Collaborate with medical, legal, and regulatory teams to develop and maintain standardized call scripts and response templates for use by call center representatives.
Develop and deliver training programs for call center representatives on identifying, documenting, and reporting adverse events and product complaints in compliance with regulatory requirements.
Oversee/manage the end- to- end review and approval process of promotional and educational materials to ensure compliance with regulatory requirements and alignment with the company's marketing strategies.
Collaborating with medical affairs professionals, subject matter experts, legal counsels and brand teams to ensure that promotional messages are supported by clinical evidence, adhere to legal guidelines and align with product labeling.
Manage yearly NTA AE/PC vendor training and tracking
Manage vendor asset updates for all franchises
Manage updates to the below assets for all brands (work collaboratively with partners to align on changes, own HPRC workstream)
Support launches operationally
Assist with vendor questions / issues with Veeva Vault submissions
Review content to ensure accuracy consistency across all materials by audience
Attend weekly HPRC prioritization calls
Manage launch tracker updates and maintain internal and NTA trackers for each brand
Support mock call scenarios
Assist with review of brand websites to provide Collaborative feedback on BIS+ positioning and offerings
Support PX Digital Solutions operationally across the portfolio oversee resource inventory levels and manage re-orders, assist with larger program enhancements
Management of portals as required across the portfolio
Assist Patient & Provider Solutions with preparing for new enrollment channels
Handle BI Cares patient support kit orders across the portfolio
Work with Patient & Provider Solutions to update unbranded insurance-related resources yearly. Manage HPRC workflows for all respective assets.
Manage yearly terms and conditions updates to all resources and calls centers