Manager, Patient Programs Data Strategy and Management

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

7d•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. We are searching for the best talent for Manager, Patient Programs Data Strategy and Management About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Johnson & Johnson Innovative Medicine (JJIM) is recruiting for the position of Manager, Patient Programs Data Strategy and Management within the Customer Engagement and Digital Transformation (CEDT) team. This position is based in Titusville, NJ. Purpose: We are seeking an accomplished and strategic leader to assume the role of Manager, Patient Programs Data Management & Operations. This individual will be the lead for Patient Program Data for our hub, and patient support programs and will lead the data strategy, management, and operations for the current portfolio and future launches. The Manager will be responsible for leading and coordinating activities related to the consumption and transformation of data from the hub and patient programs, through to the downstream solutions via data products, ad hoc analytics, etc. This individual governs all business process rules and provides regular communications regarding status of data quality and processing. They will collaborate with the hub, data vendors and agencies on data acquisition and contracting and ensuring value for data-related investments. Functioning as a subject matter authority, they will support ad hoc, data-centric business questions, and will partner with IT, Patient Experience, and other business partners to proactively resolve data issues and support large, complex data initiatives.

Requirements

Validated experience of 6+ years in roles related to data management, analytics, insights or other commercial excellence areas within the pharmaceutical or life sciences industry.
Undergraduate Degree or equivalent in Business, Technology, Analytics or Health Sciences is required.
Advanced knowledge of data sources/products and expertise in using pharma industry including first party data (HUB, Patient Support Programs, etc.), second party data (Specialty pharmacy), and syndicated/secondary data from leading vendors- IQVIA, Komodo, Symphony, SPP, patient claims, RWE/HEOR, IDN/ACO Affiliations.
Previous experience in establishing and leading data partnerships with external vendors.
Strong grasp of data analytics, AI, and machine learning concepts and their application to business operations.
Knowledge of data querying/business intelligence tools and systems that allow for effective management of large data sets is required.
Understanding of data governance standard methodologies, and strong understanding of data lifecycle, data quality, metadata, and data management.
Critical thinking, analytical, problem-solving, and decision-making abilities based on meticulous data analysis and interpretation.
Outstanding interpersonal skills, with the capacity to collaborate optimally across cross-functional teams and work well with senior leadership.
Familiarity with data privacy regulations and industry-specific compliance considerations.

Nice To Haves

A master’s degree or equivalent experience is an asset.

Responsibilities

Owning the overall sourcing, acquisition, management and operations of patient data from the hub and patient support programs, along with specialty pharmacy data, overseeing the strategy, operations, and ongoing quality of the data assets (HUB, patient support programs, specialty pharmacy, etc.)
Lead the ongoing quality and application of JJIM data pipeline supporting the insights & analytics, patient experience, sales and marketing organization, ensuring high-quality data and appropriate use.
Act as key contact, or “data quarterback” within the StAT organization for patient program data related needs, queries, and issues and advise business and stakeholder teams on the best data sources to leverage for a given business question or insight.
Lead the data governance program for the patient program data; actively supervise data quality and resolve data-related issues and disruptions.
Lead data change management/ issue resolution/ data integration projects for existing products and new launches – build project plans, perform validation and change management activities.
Lead data-centric projects to resolution, through resource management, execution, and communication (e.g., data onboarding, data events/disruptions).
Collaborate with internal business partners on data validation and data coordination activities for stakeholders, and reports/systems.
Engage business process owners to align on the action plan on the mitigation of data events/changes on various commercial operations processes.
Maintain inventory of patient program data and promote organizational awareness of application of data in relevant use cases.
Participate in the evaluation of new data sources that may provide new insights, competitive advantage and help advise future data strategy.
Ensure that data vendors align with Service Level Agreements (SLAs) by ensuring data quality, timely delivery, errors reported, time to resolution to data inquiries, account services etc.

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours