Manager, Patient & Family Services

Seattle Children's•Seattle, WA

1d•Onsite

About The Position

The Social Services Manager provides leadership and oversight for teams responsible for systematically meeting the concrete needs of patients and families. This role collaborates with other system leaders focusing on continuous improvement efforts needed to enhance patient outcomes and experiences. Working alongside key partners, this position establishes and improves programs that promote health equity, address Social Determinants of Health, and strive to meet the needs of the patients and families.

Requirements

Bachelor’s degree in public health, human services, social work, psychology, or related fields that would contribute to the ability to perform the role well.
Minimum five years of program leadership, formal and/or informal team leadership, or management experience in health care, public service, or public health.
Is responsible for ensuring services are available on an as needed basis to support 24/7 operations of the hospital.
Experience in developing, monitoring, and managing organizational and grant-specific budgets, ensuring compliance with all funding requirements.
Possess, or obtain within 1 year from date of hire, certification as a Child Passenger Safety Technician for special needs.

Nice To Haves

MPH, MHA, MBA, MSW, or other related Master’s degree.
Prior experience writing grants.
Demonstrated experience with improvement methodologies, such as Six Sigma, Lean, Toyota, or others.

Responsibilities

Service & Team Leadership: Oversee and support the roles and teams involved in delivering social services to families.
Program & Operations Management: Direct the Patient and Family Service Center operations and programs, including the management of budgets, gift funds, direct reports, inventory, and donations.
Strategic Partnerships: Collaborate with External Government Affairs, Community Benefit, Social Work, Patient and Family Relations, and the Foundation.
Performance & Evaluation: Promote improvements using data-driven insights, establishing Key Performance Indicators (KPIs) and creating evaluation frameworks to assess and enhance programs.
Growth & Customer Service: Identify areas of opportunity and new initiatives to ensure customer service is a key driver for success.