Patient Services Representative - Family Practice

Lifepoint Health•Hickory, NC

17h•Onsite

About The Position

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). They are responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service. A Patient Service Representative who excels in this role: Performs scheduling, registration, patient pre-admission and admission at the physician practice Performs reception and discharge functions. Accurately obtains complete and accurate patient demographic information. Performs proper, compliant patient liability collection techniques before, during and after date of service.

Requirements

High school diploma or equivalent
Critical thinking skills
Decisive judgment
Ability to work with minimal supervision
Ability to work in a stressful environment and take appropriate action

Nice To Haves

Associate's degree

Responsibilities

Facilitates the patient referral process
Obtains appropriate pre-certifications as requested by the provider(s)
Greets patients
Performs check-in and check-out
Schedules appointments
Manages telephones and messages
Collects and posts co-pays, deductibles and past due patient balances at the time of service
Performs scheduling, registration, patient pre-admission and admission at the physician practice
Performs reception and discharge functions
Accurately obtains complete and accurate patient demographic information
Performs proper, compliant patient liability collection techniques before, during and after date of service