Patient Services Representative-CWP Family Practice

Carle Health•Fairbury, IL

13h•Onsite

About The Position

The Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. This role conveys a positive image and provides information to ensure patients' needs are met. Carle Health is committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of patients and communities. Carle Health has nearly 17,000 team members and providers supporting patient care across central and southeastern Illinois, including eight award-winning hospitals and a multispecialty provider group with over 1,500 doctors and advanced practice providers. They are also developing the next generation of providers through Carle Illinois College of Medicine and Methodist College. Several Carle Health facilities hold Magnet® designations for nursing care. Carle Health is an Equal Opportunity Employer and participates in E-Verify.

Requirements

Basic computer skills
General office equipment proficiency
Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
Ability to initiate and secure prior authorizations
Successful completion of mandatory insurance training and ongoing competency refreshers

Responsibilities

Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls
Competent in telephone system, takes and delivers messages to physicians, nurses and others
Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner
Distributes all messages according to practice communication standards
Serves as a role model by conducting self in a responsible, professional manner
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls
Proficient with insurance coverage rules
Proficient with coverage and rules that apply to eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competent to initiate and secure prior authorizations as needed