Manager Patient Care Services - OB Department

McLaren Health Care•Bad Axe, MI

14d

About The Position

The Manager Patient Care Services for the OB Department oversees the daily operation of assigned units to ensure high-quality, compassionate, and efficient patient care. The role leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with a multidisciplinary team to optimize patient outcomes and satisfaction. The manager maintains operational responsibility for nursing and health care services, promotes positive relationships with physicians, patients, families, visitors, and employees, and monitors satisfaction. The position also supports staff education and development, maintains care quality, oversees appropriate delegation and supervision, assists with budget management, and performs human resource management responsibilities.

Requirements

Bachelor’s degree in nursing and a minimum of 3 years of nursing-related experience, or an associate’s degree and 5 years of nursing-related experience.
Licensed as a Registered Nurse to practice nursing in Michigan.
BLS Certification.

Nice To Haves

Master’s degree in a related program.
A minimum of 2 years’ leadership experience.
ACLS Certification.

Responsibilities

Maintain operational responsibility for nursing and health care services on the unit.
Promote positive customer relations with physicians, patients, families, visitors, and employees; follow up on complaints, provide feedback, and monitor patient, staff, and physician satisfaction.
Promote collaboration on patient care issues among staff at various levels and across disciplines.
Collaborate with leadership team members and Education Staff to ensure staff participation in orientation, mandatory and continuing education, and other development opportunities.
Plan unit conferences, educational endeavors, and staff in-service meetings.
Ensure the quality and appropriateness of care are maintained and monitored, and develop and implement relevant action plans.
Use objective measurement tools to evaluate the quality of nursing care delivered to patients.
Ensure appropriate delegation and supervision of patient care.
Assist with implementation, maintenance, and monitoring of capital needs and operating budgets for the patient care services area.
Manage human resources, including interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining, and evaluating staff.