Manager-Patient Care Clinics. Peds Diabetes/Endocrine Center & Peds Neuro

Loma Linda University Health•Loma Linda, CA

About The Position

The Manager-Patient Care Clinics collaborates with nursing leadership and medical director(s) to provide administrative, human resource, and financial management for assigned hospital-based outpatient clinics at a Magnet-recognized tertiary academic children's hospital with a level one trauma designation. The manager directs day-to-day clinic operations according to the needs of the patient population, the Duffy Quality-Caring Model, applicable regulatory requirements, and approved clinical practice standards, policies, and procedures. The role partners with the multidisciplinary team to develop approaches that improve patient access to care and treatment across healthcare disciplines and support whole-person care. It ensures efficient patient flow and continuity of care when clinic patients require hospital admission, and ensures appropriate staffing and resources during business hours. The manager contributes to strategic planning and aligns service goals with the organization’s mission, vision, and values, while ensuring compliance with planning, regulatory, inspection, hospital, and department requirements. The manager mentors and coaches staff in improving culture, processes, and clinical practice; supports professional governance groups in achieving nursing excellence standards and maintaining Magnet Recognition; and leads the adoption of evidence-based practice at the point of care, emphasizing safety, quality, best practices, and innovative technology. Other duties may be assigned.

Requirements

Bachelor’s Degree in Nursing; alternatively, an Associate’s Degree in Nursing, a Bachelor’s Degree in a healthcare-related field, and a Master’s Degree in Nursing.
At least three years of nursing experience providing opportunities to demonstrate competencies in clinical nursing, leadership, or education.
Active California Registered Nurse (RN) license.
Basic Life Support (BLS) certification issued by the American Heart Association.
Substantial knowledge of state and federal healthcare regulations and accreditation, finance, performance improvement, quality, patient safety, evidence-based clinical practice standards, medical staff structure, legal aspects of care, and nursing scope of practice.
Professional competency and ability to develop and champion department-specific clinical outcome improvements in a multi-initiative organization.
Ability to work effectively with a wide variety of staff.
Knowledge and application of adult learning principles and management techniques, with the ability to use problem-solving methodologies proactively and creatively.
Ability to use computer and software programs necessary for the position, including Word, Excel, PowerPoint, and Access, and to operate or troubleshoot basic office equipment.
Ability to communicate positively, effectively, and professionally; provide leadership; enforce policies and regulatory compliance; think critically; use sound judgment based on factual information and clinical knowledge; remain calm and courteous under pressure; lead, supervise, teach, collaborate, and accept direction.
Ability to communicate effectively in English in person, in writing, and by telephone; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; problem-solve; organize and prioritize workload; recall information accurately; and pay close attention to detail.
Ability to distinguish colors as necessary; hear sufficiently for general conversation and workplace sounds; and see adequately to read computer screens and written documents.
For Hematology/Oncology Infusion Center (32905): Completion of a Chemotherapy and Biotherapy Provider Course.
For Maternal Fetal Medicine (32201): Advanced Fetal Monitoring certification and Limited Third Trimester OB Certification.
For Hematology/Oncology Infusion Center (32905): Pediatric Advanced Life Support (PALS) certification issued by the American Heart Association.

Responsibilities

Provide administrative, human resource, and financial management for assigned hospital-based outpatient clinics.
Direct day-to-day clinic operations in accordance with patient population needs, professional practice models, regulatory standards, and approved clinical policies and procedures.
Partner with multidisciplinary teams to develop approaches that improve patient access to care and treatment across healthcare disciplines.
Ensure efficient patient flow and facilitate continuity of care when patients are admitted to the hospital from the clinic.
Ensure clinics have appropriate staffing and resources to meet operational and patient care needs during business hours.
Participate in strategic planning and align service goals and objectives with the organization’s mission, vision, and values.
Ensure compliance with planning, regulatory, inspection, hospital, and department requirements.
Mentor and coach staff in transforming culture, processes, and clinical practice.
Support and inspire professional governance groups in attaining nursing excellence standards and maintaining Magnet Recognition.
Lead the adoption of evidence-based practice at the point of care, emphasizing safety initiatives, quality care, best practices, and innovative technology.
Perform other duties as needed.