Manager - Patient Access (Full-Time)
About The Position
The Manager - Patient Access oversees daily operations of the Patient Services Center, including scheduling, call management, staffing, workloads, service metrics, and patient service quality. The role leads and develops Patient Services Center staff, manages employee performance, and uses operational and quality metrics to identify and implement improvements. It ensures compliance with department policies, scheduling workflows, organizational standards, and patient confidentiality requirements. The manager also supports onboarding and new service or workflow integration, collaborates with leadership on operational goals, provides support during staffing shortages or workload increases, and participates in organizational committees and projects.
Requirements
- 3–5 years of supervisory experience in healthcare operations, patient access, scheduling, or call center operations is required.
- A bachelor's degree in health care administration, business administration, or a related field is preferred; equivalent experience may be considered.
Nice To Haves
- Experience in a medical practice or multi-specialty environment.
- Experience managing teams, workflows, and operational performance metrics.
Responsibilities
- Oversee daily Patient Services Center operations, including efficient scheduling, call management, and high-quality patient service.
- Monitor staffing levels, workloads, and service metrics to maintain operational efficiency and address real-time issues.
- Lead, coach, train, and develop Patient Services Center staff, fostering accountability, teamwork, and exceptional customer service.
- Manage employee performance through regular feedback, productivity monitoring, performance evaluations, and corrective action when needed.
- Analyze operational and quality metrics to identify improvement opportunities and implement process enhancements.
- Ensure compliance with department policies, scheduling workflows, organizational standards, and patient confidentiality requirements.
- Support onboarding, training, and integration of new services, departments, and workflow initiatives.
- Collaborate with leadership to drive operational improvements and achieve departmental goals.
- Provide operational support during staffing shortages or periods of increased workload.
- Participate in organizational committees and projects, and perform other duties as assigned.
Benefits
- 401(k) program with employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals
- Paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- Quarterly volunteer opportunities through local nonprofits
- Training and development programs
- Employee appreciation and colleague events
- Monthly departmental celebrations, jeans days, and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350 per year in incentives
- Employee feedback surveys
- All-employee meetings, team huddles, and transparent communication
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What This Job Offers
Job Type
Full-time
Career Level
Manager
