Manager Patient Access SE

American Addiction Centers • Charlotte, NC

1d • $41 - $62 • Hybrid

About The Position

The Manager Patient Access utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance. This role participates in multidisciplinary teams for process improvement, maintains effective communication with patients, families, department and medical staff, and acts as a liaison to assure efficient department operations with exceptional quality and service. The Manager surveys and ensures satisfaction of patients, staff, and physicians, follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality, and analyzes problem trends to determine and fix root causes. This role develops ideas and makes recommendations for refinements, initiating implementation as appropriate. The Manager collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc.). They also collaborate with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes, considering the needs of finance, government agencies, business operations, marketing, and strategic initiatives of the site or region. The Manager serves as liaison to Information Services and other areas using PAS software, presenting technical problems in formats understandable to both technical support and the user. They assist with conversion planning, system options, procedure development and training. Additionally, this role performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. The Manager develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. They are responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
• Typically requires 5 years of experience in patient access and admitting.
• Includes 1 year of supervisory experience in management of staff, budgets and multiple human resources functions within a multi-department, large and complex healthcare organization.
• Proven ability to effectively network and problem solve for physicians and physician office management.
• Demonstrated critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and ability to handle a high degree of pressure with effective time-management.
• Exceptional organizational, communication (verbal & written) and facilitation skills.
• Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
• Intermediate computer skills with Windows applications and other automated systems.

Responsibilities

• Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance.
• Participates in multidisciplinary teams for process improvement.
• Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.
• Surveys and ensures satisfaction of patients, staff, and physicians.
• Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.
• Analyzes problem trends to determine and fix root causes.
• Develops ideas and makes recommendations for refinements, initiating implementation as appropriate.
• Collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc).
• Collaborates with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes.
• Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site or region.
• Serves as liaison to Information Services and other areas using PAS software.
• Presents technical problems in formats understandable to both technical support and the user.
• Assists with conversion planning, system options, procedure development and training.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager