Manager Patient Access Services - Full Time

UHS•Murrieta, CA

8h•Onsite

About The Position

The Manager of Patient Access Services is responsible for supervising and overseeing all registration duties to ensure accuracy of patient information, patient demographic information, insurance information, and that prior authorization requirements have been met. This role monitors appropriate reports in accordance with the pre-registration and scheduling processes to ensure timely scheduling, pre-registration, and insurance verification. The manager participates in the cross-training of employees to maximize the efficiency, effectiveness, and versatility of the Patient Access Services Department. They work directly with ancillary department members on a regular basis to improve process flow between the PAS Department and other areas of the hospital. This position is full time, onsite and oversees both Southwest Healthcare Inland Valley Hospital and Southwest Healthcare Rancho Springs Hospital facilities.

Requirements

Minimum of five years experience in Admitting and hospital billing/collections.
2-4 years in supervisory or management role in a hospital setting.
High School Diploma or equivalent.
Admitting experience with expertise in rules and regulations related to Admitting.
Medical terminology, in-depth knowledge of third party rules and regulations related to admission, billing and collections of account receivables.
Ability to develop strategic plans, budgets, goals, and policies and procedures.
Computer proficient with PC applications, typing, office machines, organizational and communication skills.

Nice To Haves

Bachelor’s degree in business or related field.
CPAM, CPAT, or applicable designation.

Responsibilities

Supervising and overseeing all registration duties to ensure accuracy of patient information, patient demographic information, insurance information, and that prior authorization requirements have been met.
Monitoring appropriate reports in accordance with the pre-registration and scheduling processes to ensure timely scheduling, pre-registration, and insurance verification.
Participating in the cross training of employees to maximize the efficiency, effectiveness, and versatility of the Patient Access Services Department.
Working directly with ancillary department members on a regular basis to improve process flow between the PAS Department and other areas of the hospital.
Coordinating and integrating interdepartmental services, documenting all customer service responses, and consistently identifying ways to improve customer service and feedback while reducing customer/patient complaints.
Active member of Performance Improvement teams that contribute to organization planning and operations.
Developing and implementing PAS policies and procedures and ensuring that they are in accordance with regulatory and other hospital wide policies.
Displaying positive traits and qualities needed for a successful manager; having the ability to work with changes in the environment and participate as a team player.
Taking the responsibility for creating innovative programs and continuously striving to improve department services and organizational performance.
Ensuring that services are provided in an effective and efficient manner, providing high quality of care to patients and quality services to all patients.