Patient Access Representative Full Time

USPI•Houston, TX

21h•Onsite

About The Position

TOPS Comprehensive Breast Center, Kingwood, a leading outpatient surgical facility dedicated to providing high-quality care and service-oriented environment, is seeking a skilled and compassionate Full-Time Patient Access Representative to join our team. As a Patient Access Representative, you will play a crucial role in delivering exceptional patient care and ensuring smooth office operations.

Requirements

High School graduate or equivalent required
Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.
Excellent verbal and written communication as well as interpersonal skills required.
Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.
Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.
Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.
Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.
Demonstrated ability to think and act decisively in a timely manner.
Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.

Nice To Haves

2 years college preferred
Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.
Working knowledge of governmental regulations and other reimbursement criteria preferred.

Responsibilities

Responsible for the complete and accurate registration of all patients obtaining services at the facility.
Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician’s office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms.
Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service.
Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.