Patient Access Supervisor - Full Time
The Iowa Clinic•West Des Moines, IA
•Onsite
About The Position
The Patient Access Supervisor leads front-end operations across assigned clinics, ensuring an excellent patient experience, accurate registration, and strong revenue cycle performance. This role oversees staff, workflows, and daily operations while partnering with clinic and revenue cycle leaders.
Requirements
- High school diploma required
- Strong leadership, communication, and organizational skills
Nice To Haves
- 5+ years Patient Access experience preferred
- Healthcare experience strongly preferred
- Knowledge of insurance and revenue cycle processes a plus
Responsibilities
- Supervise staff (hiring, training, scheduling, performance)
- Oversee front desk operations and patient flow
- Ensure accurate registration and insurance verification
- Monitor key metrics (accuracy, eligibility, collections)
- Standardize workflows and adjust staffing as needed
- Serve as escalation point for issues
Benefits
- One of the best 401(k) programs in central Iowa (including employer match & profit sharing)
- Employee incentives tied to clinic success
- Generous PTO + paid holidays
- Health, dental, and vision insurance
- Quarterly volunteer opportunities with local nonprofits
- Training and development programs
- Fun employee events (Iowa Cubs night, tailgates, Adventureland, State Fair tickets, holiday party, movie nights & more)
- Monthly celebrations, jeans days, and clinic-wide competitions
- Employee rewards and recognition program
- Wellness program with up to $350/year in incentives
- Employee feedback surveys and transparent communication culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
