Supervisor, Patient Access-Full time-Days-Davenport

Trinity Health•Davenport, IA

6d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Family! We are looking to hire a Supervisor in Patient Access. As a Patient Access Supervisor at MercyOne, you will be a frontline, department-based role that supervises daily functions of assigned area(s). You will provide clear direction & manage / advance people, processes, structures & / or programs that support direct / indirect care. Demonstrate behaviors in alignment with culture & create / support comprehensive strategies & measure progress to achieve desired outcomes.

Requirements

High school diploma or equivalent.
Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
Must be flexible, have good communication, be able to multitask, organized, adaptable, and dependable.
Being on call is a requirement.

Nice To Haves

Associate degree
Patient accounting experience
Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Responsibilities

Responsible for the daily operations & the oversight of staff.
Supervisors work in collaboration with department managers to manage staff & department effectively.
Participates in & contributes to the performance management/review process.
Implements departmental plans & priorities identified by accountable leaders.
May participate & recommend in the hiring & selection process.
Responds promptly & directly to meet or exceed customers’ needs.
Follows standards of performance & work processes in designated areas.
Coordinates staff scheduling & assignment.
Reviews & approves administrative functions (time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
Employs effective & respectful written, verbal & nonverbal communications.
Develops an environment of mutual confidence & trust through collaborative relationships.
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.