Manager- Patient Access (OHHP)

Oklahoma Heart Hospital•Oklahoma City, OK

15h•Hybrid

About The Position

Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.

Requirements

High school diploma or equivalent required.
Five (5) plus years of work experience in a front office medical setting preferred.
Epic experience preferred.
Ability to train staff; skill in defining problems and ability to reach resolutions.
Ability to communicate clearly; Knowledge of word processing and spreadsheet programs; Knowledge of medical office procedures; Knowledge of insurance company operating procedures; Skill in establishing and maintaining effective working relationships with other team members, patients, organizations and the public.
Computer and 10 key required.

Nice To Haves

Bachelors’ degree preferred.

Responsibilities

Oversee clinic-based front desk operations, including scheduling coverage for metro locations and float pool.
Lead hiring, onboarding, training, and performance management for receptionist teams.
Ensure staff adherence to registration standards, insurance verification, and patient service expectations.
Collaborate with scheduling, billing, and clinical teams to ensure accurate patient workflows.
Monitor and address performance metrics including wait times, point-of-service collections, and registration accuracy.
Standardize workflows across clinics to ensure operational consistency.
Participate in departmental budgeting and staffing projections.
Actively communicate organizational and departmental updates to front desk teams.