Patient Access Manager

Austin Retina Associates•Austin, TX

19h

About The Position

Patient Access Manager Position Summary Austin Retina Associates is seeking a motivated and detail-oriented Manager to support revenue cycle operations and deliver an exceptional patient experience. This role collaborates with patients, insurance carriers, and pharmaceutical programs while leading team performance, process improvement, and reporting initiatives.

Requirements

Master multiple computer systems including Google, MicrosoftOffice, Teams, data management, data entry and retrieval
Knowledge of ophthalmology and retina terminology with ophthalmic experience preferred
Strong attention to detail, multitask effectively, minimizing errors for self and team
Effective written and verbal communication skills
FLSA exempt, not eligible for overtime
Availability to work a consistent Monday–Friday, 8:00 AM–5:00 PM schedule
Sitting up to 4 hours a day; stand and walk; talk and hear both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms.
Regularly required to stoop, kneel, bend, crouch and lift up to 30 pounds on occasion.
Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Viewing images and operating computer devices constantly.

Nice To Haves

Previous leadership or supervisory experience, with demonstrated skills in motivating and training professional staff
Working knowledge of AMD & MDI
Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
Demonstrates high-levels of critical thinking skills
Excellent organizational skills, time-management, ability to strategically manage workflow in an environment with competing priorities with attention to detail
Demonstrate and model our core values always: Serving with Compassion, Striving for Excellence, and Practicing Humility

Responsibilities

Maintain accurate and timely data entry across billing systems
Manage inbound and outbound patient communications, including follow-ups and issue resolution
Document all patient and payer interactions appropriately
Manage staffing needs, including recruiting, hiring, scheduling, shift coverage, leave request responses, and timesheet approvals
Support supervisor and team leads in tracking team performance and providing actionable feedback
Develop and maintain audits, metrics, and reporting within Viewgol and Rivet
Update insurance reference materials regularly to reflect current authorization and step therapy requirements
Create and maintain training materials to support onboarding and cross-training
Partner with auditors and education coordinators to identify trends and improve processes
Collaborate with leadership on workflow and operational improvements
Assists with reporting as needed
Lead Insurance and Program Specialist teams to ensure timely eligibility verification, referrals, authorizations, and program enrollment/payments
Monitor staff performance through observation, audits, and metrics; provide coaching and development support
Facilitate employee growth by aligning development opportunities with individual goals
Oversee onboarding and cross-training initiatives
Communicate performance expectations, organizational updates, and feedback clearly and consistently
Address employee concerns promptly and foster a collaborative team environment
Partner with other leaders to resolve operational challenges and improve business outcomes
Respond to escalated patient concerns in a timely manner, as needed
Support supervisors in developing both technical and leadership competencies
Maintain consistent and timely O3’s with all direct reports
Maintain a positive attitude; be the example of an ideal team player, treating all ARA team members respectfully and equally, creating and fostering a culture of teamwork throughout the organization
Maintain open, positive, and effective communication with all ARA team members
Address interpersonal issues within the team and/ or team members throughout ARA quickly and in a constructive fashion
Encourages and is receptive to accepting feedback and ideas from any ARA team member without taking things personally
Available and open to assist any ARA team member as needed or requested
Will assist in communicating organizational updates to team members
Will celebrate team and individual wins to enhance organization culture
Read 1-2 leadership books a year
Attend LDP basic and master classes
LEAN certified
Ability to maintain strict confidentiality at all times regarding sensitive employee information