Patient Access Manager

Care Synergy • Fort Collins, CO

2d • $65,228 - $76,648

About The Position

Pathways Hospice has an immediate opening for a Patient Access Manager. Location : Ft. Collins, CO Status : Full-time Schedule: Monday-Friday, 8-5 Annual Pay Range: $65,228 -$76,648 Supplemental Pay: Based on position, schedule and/or availability: Paid Mileage/Shift Diffs/Stipends Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry! CULTURE, BENEFITS AND PERKS: We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued. We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. Employer pays over 90% of employee medical premium in some plans Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 Healthcare Benefits are effective on the 1st of the month following 30 days of employment Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members Seven Paid Holidays with an additional Floating Holiday 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation Company-Paid Life and AD&D Insurance Career & Logo wear Education Reimbursement Program Clinical Career Ladders Certification Pay Generous Discover-a-Star Team Member Referral Program Team Member Service Awards Early Wage Access Legal and Identity Protection Robust Leadership Development Training Programs REWARDING WORK YOU WILL DO: Provides operational management of the referral/admission process, supporting an environment that assures team members demonstrate competency in their roles and provide excellent service to both internal and external customers. Maintains oversight of seamless admission process for assigned business lines; responds to issues promptly, communicating with clinical management team proactively to provide superior customer service. Interprets statistical information to analyze referral data for timeliness and compliance. Develops weekly data reporting structure and process. Establishes and maintains positive relationships with internal liaisons, customers and referral partners, responding to customer requests and concerns that result in increasing referral volume and admission results. Oversees the day-to-day operations and supervision of the Admissions and Scheduling teams. Responsible for evaluating systems and processes, policies, and procedures, to ensure appropriateness, timeliness, and compliance with Medicare COPs and State regulations in regard to the admission and scheduling of patient care visits. Reviews and improves departmental productivity as well as assessment of processes and services. Establishes performance metrics for each position. Ensures admissions work is accurate and complete acquiring all required data on every admission. Maintains scheduling system to assure that records are accurate and complete. Assures that updates are input daily as submitted by clinicians, reassigns clinician to client as needed, and processes paperwork related to changes. Verifies that each day’s visits, both new admissions and re-visits, are properly scheduled for the correct day and time and identifies trends in non-compliance. Trains all new admissions and scheduling staff. Ensures daily coverage, assesses availability of team members to cover absentee team members including evening and weekend schedulers. Ensures that all policies and procedures are followed. Establishes and maintains ongoing relationship with community referral sources Facilitates positive communication between admissions, clinical management team, schedulers, triage, clinicians, families, and community liaisons. Ensures all referral requests and communications with referral sources and patients are documented in the patient's EMR and forwards to clinical management team as needed for coordination of care. May oversee clinical home health staff, palliative care staff and practice operations, and cover for clinical managers. WHAT WE ARE GOING TO LOVE ABOUT YOU: Minimum Education: Bachelor’s Degree in Healthcare Administration or business-related field; commensurate experience may be considered. Minimum Experience: Two years (2) years direct supervisory experience in healthcare setting preferred. Required License: If required to make community visits, a valid Colorado driver’s license and proof of auto insurance is required. PHYSICAL REQUIREMENTS: Ability to lift/push/pull minimum of 30 lbs. Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life. The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs. Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually. Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE. If you need assistance completing the electronic application please contact our Talent Acquisition team via email at [email protected]. You may also call the Human Resources Department at [phone]. Applications can be completed in-person at any one of our affiliate office locations. The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.

Requirements

• Bachelor’s Degree in Healthcare Administration or business-related field; commensurate experience may be considered.
• Two years (2) years direct supervisory experience in healthcare setting preferred.
• If required to make community visits, a valid Colorado driver’s license and proof of auto insurance is required.
• Ability to lift/push/pull minimum of 30 lbs.

Responsibilities

• Provides operational management of the referral/admission process, supporting an environment that assures team members demonstrate competency in their roles and provide excellent service to both internal and external customers.
• Maintains oversight of seamless admission process for assigned business lines; responds to issues promptly, communicating with clinical management team proactively to provide superior customer service.
• Interprets statistical information to analyze referral data for timeliness and compliance.
• Develops weekly data reporting structure and process.
• Establishes and maintains positive relationships with internal liaisons, customers and referral partners, responding to customer requests and concerns that result in increasing referral volume and admission results.
• Oversees the day-to-day operations and supervision of the Admissions and Scheduling teams.
• Responsible for evaluating systems and processes, policies, and procedures, to ensure appropriateness, timeliness, and compliance with Medicare COPs and State regulations in regard to the admission and scheduling of patient care visits.
• Reviews and improves departmental productivity as well as assessment of processes and services.
• Establishes performance metrics for each position.
• Ensures admissions work is accurate and complete acquiring all required data on every admission.
• Maintains scheduling system to assure that records are accurate and complete.
• Assures that updates are input daily as submitted by clinicians, reassigns clinician to client as needed, and processes paperwork related to changes.
• Verifies that each day’s visits, both new admissions and re-visits, are properly scheduled for the correct day and time and identifies trends in non-compliance.
• Trains all new admissions and scheduling staff.
• Ensures daily coverage, assesses availability of team members to cover absentee team members including evening and weekend schedulers.
• Ensures that all policies and procedures are followed.
• Establishes and maintains ongoing relationship with community referral sources
• Facilitates positive communication between admissions, clinical management team, schedulers, triage, clinicians, families, and community liaisons.
• Ensures all referral requests and communications with referral sources and patients are documented in the patient's EMR and forwards to clinical management team as needed for coordination of care.
• May oversee clinical home health staff, palliative care staff and practice operations, and cover for clinical managers.

Benefits

• Supplemental Pay: Based on position, schedule and/or availability: Paid Mileage/Shift Diffs/Stipends
• Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following 30 days of employment
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager