Manager Pathology Labs - Anatomic Pathology, Full Time, Days

Northwestern Memorial Healthcare • Chicago, IL

22h

About The Position

The Manager Pathology Labs reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with relevant policies, procedures, regulatory requirements, and accreditation standards. The manager collaborates with leadership to advance quality strategies, support a professional work environment, ensure timely services, and improve patient satisfaction. The role is accountable for fiscal, human-resource, and quality outcomes in the assigned service area or unit, and prioritizes the needs of patients and other customers.

The manager focuses staff on a clear vision, engages individuals and groups in achieving it, develops organizational talent, and supports continuous learning. The position oversees laboratory operations, staffing, performance, budgets, service quality, regulatory compliance, and improvement initiatives. It also supports strategic planning and the planning and maintenance of the laboratory information system.

Requirements

• Bachelor’s degree.
• Laboratory experience with demonstrated progressive levels of responsibility.
• Demonstrated alignment with Northwestern Medicine’s core values of integrity, excellence, patients first, and teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.

Nice To Haves

• Master’s degree.
• Certification in the area of specialty or administration.
• Laboratory certification (ASCP).

Responsibilities

• Attract, develop, and retain staff; foster an environment of excellence and continuous learning.
• Collaborate with Human Resources and other managers on staffing, retention, and disciplinary processes; facilitate performance reviews and onboarding; and ensure staffing tools are used.
• Manage people and resources to support safe, efficient patient-care operations, with 24-hour accountability for care quality, human resources, and overall function.
• Develop section goals with the Laboratory Director, Section Medical Director(s), and Administrative Director in support of hospital and division objectives.
• Ensure staff follow patient-first standards and monitor research and investigational activity for compliance with hospital policies and procedures.
• Facilitate multidisciplinary collaboration in patient care and interdepartmental problem-solving and service delivery.
• Develop and maintain relationships with customers and suppliers, and establish, implement, and evaluate service standards.
• Promote high morale and a motivated professional workforce, and ensure the environment is clean, attractive, safe, and free of hazards.
• Assume delegated management duties when the Director is absent.
• Maintain Relative Value Unit (RVU) and productivity systems, the department Service Master, and coordinated vendor access across Northwestern Medicine departments.
• Facilitate planned growth in new program areas and participate in or lead hospital committees as appropriate.
• Establish, implement, and monitor capital and operating budgets; create annual operating budgets and oversee monthly financial performance.
• Prepare new and replacement capital requests and department projects.
• Partner with leadership on improvement initiatives; support continuous quality improvement during the Define, Measure, Analyze, Implement, Control (DMAIC) phase.
• Monitor and report departmental regulatory compliance and productivity; work with the management team to maximize output and develop performance measures.
• Use compliance and quality-management audit results to improve services and patient care in accordance with hospital policy.
• Develop and maintain a quality management system for evaluating and improving services and products in relation to physician and patient-care requirements.
• Document significant activities, take corrective action as needed, attend the Clinical Care Evaluation Committee (CCEC), and design and implement clinical protocols and quality improvements.
• Develop systems to improve department services and ensure quality dashboards are achieved; participate in follow-up on patient-care issues.
• Identify internal and external customers and their requirements, seek and respond to feedback, and implement appropriate solutions or interventions.
• Translate organizational vision into a unit or service-area vision that engages staff; provide timely coaching, track coaching and performance, and match staff talents and career interests with organizational opportunities.
• Seek opportunities to improve business relationships and encourage the sharing of new ideas, knowledge, and best practices.
• Ensure compliance with applicable federal, state, and local requirements and AABB, FDA, OSHA, TJC, CAP, and CLIA standards, as well as multidisciplinary and hospital regulations, policies, and procedures.
• Participate in laboratory information system (LIS) planning and maintenance.
• Lead departmental strategic planning and goal setting, including implementation of new technologies and services.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager