Customer Success - Parts & Accessories Manage

Avtron Power Solutions, LLC • Cleveland, OH

7d • $90,000 - $120,000 • Onsite

About The Position

We are seeking a strategic and highly organized Manager - Parts and Accessories to lead the commercial operations of our spare parts and accessories business. This critical leadership role is responsible for managing the full end-to-end process—from quoting and order entry through to fulfillment—while driving process efficiency, revenue growth, and customer satisfaction. The manager will oversee the Quote and Order Entry Support Team and collaborate closely with Customer Success to ensure timely, accurate, and professional communication with customers. This is an on-site position based at our Valley View (Cleveland), Ohio office and plays a key role in delivering exceptional post-sale support and enhancing the overall customer experience.

Requirements

• Bachelor’s degree in business, Operations, Engineering, or related field
• 5+ years of experience in aftermarket sales, parts management, or customer operations, preferably in manufacturing or industrial environments
• Proven leadership experience, with direct reports in commercial or operations roles
• Strong knowledge of ERP systems (e.g., SAP, Oracle) and CRM tools (e.g., Salesforce)
• Excellent communication, organizational, and analytical skills
• Track record of driving process improvement and sales growth in a fast-paced environment
• Creative problem-solver with outstanding customer service skills
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Team player who works well individually, as well as part of a team
• 2-4 years of experience in onboarding, customer support, or customer success—ideally in a manufacturing or technical product environment
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

Nice To Haves

• Experience using SAP and CRMs systems a plus

Responsibilities

• Take full commercial ownership of the spare parts line, including pricing strategy, quote accuracy, margin management, and customer experience.
• Identify and execute opportunities to increase parts and accessories sales through lifecycle programs, upselling strategies, and customer outreach. Collaborate with Marketing to develop promotional materials, catalogs, and content that support sales efforts.
• Lead initiatives to streamline and enhance the spare parts workflow—quote-to-cash—improving turnaround times, accuracy, and internal efficiency.
• Track and report on key performance indicators (KPIs) such as quote turnaround, order accuracy, revenue, backlog, and customer fulfillment metrics. Gather internal and external feedback to inform product planning and strategic decision-making.
• Act as the point of escalation for complex or high-value spare parts issues, coordinating with Engineering, Production, and Logistics as needed.
• Oversee the spare parts quoting and order process, ensuring accuracy, on-time fulfillment, and excellent customer communication.
• Collaborate with Customer Success Agents to provide real-time updates on spare parts order status, lead times, and delivery timelines.
• Partner with Operations and Supply Chain to align parts demand planning, inventory levels, and lead time management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level