Manager, Partnership Services

San Diego Padres•San Diego, CA

1d•$70,304 - $71,000•Onsite

About The Position

The Manager, Partnership Services will be primarily responsible for overseeing partnership communication and execution on all major deliverables as well as the renewal and incremental revenue growth opportunities. This position aids the EVP, Business affairs and VP, Corporate Partnership Services in any tasks that may arise pertaining to Partnership Services.

Requirements

Excellent understanding and demonstrated success in building internal and external relationships
Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, PowerPoint, QuickBooks, Adobe Photoshop, Illustrator, and InDesign, etc., and general knowledge of basic office equipment including copier, laser printer, telephone, and computer
Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
Maintain professional demeanor with a high degree of discretion, integrity, and accountability
Maintain consistent, punctual, and reliable attendance
Must be at least 18 years of age by the start of employment
4-year Bachelor’s Degree, or education equivalent
Minimum of 2-5 years of experience building and managing customer/client relationships
Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
Able to travel as needed
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Nice To Haves

Fluently bilingual in English/Spanish a plus

Responsibilities

Responsible for all client communications, conflict resolution, and compliance on all client deliverables and renewal revenue
Review all major deliverables (i.e. signage, print, promotional, entertainment elements, etc.) to ensure quality standards and that client expectations are met
Ensure that client issues are dealt with in an efficient manner, informing department head of any problems that may arise
Assist the Business Development team in finalizing agreements with new partners to ensure a smooth transition into the management and service of the relationship
Work closely with department head and partnership team on contract renewals for existing clients
Work closely with the rest of the department to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the various projects and deliverables
Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable
Be aware of and in pursuit of opportunities for account growth and new business
Communicate clients’ goals and represent the partners’ interests in such a way that achieves the partnerships’ shared goals, while always working in the best interest of the San Diego Padres
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
Understand the mission and values of the San Diego Padres and effectively communicating them to the partners
Provide regular input on all account activity, including status reports on a weekly basis
Provide pre-season planning timeline and year-end sponsorship summaries for all clients
Develop and support key sponsorship relationships and embrace each sponsor relationship by understanding the business of each partner in a way that allows the organization to anticipate partners’ needs and respond in a timely fashion
Develop and deliver account-related correspondence, including invoices, parking notices, event notices and other updates
Utilize CRM daily for contact management, sales pipeline tracking and timely and accurate record keeping in accordance with company protocol
Assist in scheduling comprehensive in-game presence
Aid in the development and implementation of a plan to reach all organizational goals for sales renewals
Assist in the execution of ancillary benefits such as pre-sales, off-season events, in-game requests and non-game day access
Assist in developing and executing in-season promotions such as activations, hospitality and exclusive events
Assist in developing and implementing methods to maintain established levels of attendance and utilization of suites
Distribute customer gifts as appropriate
Assist in the development of a department budget and manage it appropriately
Inspect and monitor each partner/leased suite prior to and during each event for quality assurance (cleanliness/maintenance) and immediately resolve any issues, as appropriate
Serve as liaison with Aramark, SportService and Padres Ballpark Operations team
Maintain corporate partners’ databases, including contact name, address, special dates (i.e. birthdays, anniversaries, etc.) comments from visits, etc.
Maintain all necessary sales and revenue reports
Assume other duties and responsibilities as assigned by the EVP, Business Affairs and VP, Partnership Services