Manager, Partnership Services

San Diego Padres•San Diego, CA

About The Position

The Manager, Partnership Services oversees partner communications and the execution of major partnership deliverables, renewals, and incremental revenue opportunities. The role supports the EVP, Business Affairs and VP, Partnership Services on related department tasks and works closely with clients and internal teams to manage partner relationships, meet shared goals, and identify opportunities for account growth. The manager coordinates sponsorship planning and reporting, supports sales renewals and new-partner transitions, and helps develop and execute promotions, hospitality, events, and other partnership benefits. The position also maintains partner records and revenue reports, manages an assigned department budget, inspects partner and leased suites for quality, and serves as a liaison with Aramark, SportService, and Padres Ballpark Operations. This is a full-time, exempt position. It requires flexible availability for evenings, weekends, holidays, and extended hours as needed, as well as travel when needed. The role is based around the ballpark, with work-from-home Fridays during the off-season and when the team is on the road. The base salary range is $70,304 to $71,000, with eligibility for a commission plan offering a targeted potential payout of up to $50,000 if goals are achieved.

Requirements

At least 18 years of age by the start of employment.
A four-year bachelor's degree or equivalent education.
At least 2–5 years of experience building and managing customer or client relationships.
Excellent understanding of and demonstrated success in building internal and external relationships.
Proficiency with computer applications, including Microsoft Word, Excel, Outlook, and PowerPoint, as well as QuickBooks, Adobe Photoshop, Illustrator, and InDesign.
General knowledge of office equipment, including copiers, laser printers, telephones, and computers.
Strong written and verbal communication skills and the ability to work collaboratively and respectfully with others.
Exceptional time-management and organizational skills, with the ability to handle detailed, high-volume work, multitask, and manage projects to strict deadlines.
Professional demeanor and a high degree of discretion, integrity, and accountability.
Consistent, punctual, and reliable attendance.
Ability to work flexible hours, including evenings, weekends, holidays, and extended hours as needed.
Ability to travel as needed.
Ability to access various areas of the ballpark and travel around them for prolonged periods during games and events.
Ability to lift and transport up to 25 pounds.
Successful completion of post-offer, pre-employment requirements, including a background check.

Nice To Haves

Fluency in English and Spanish.

Responsibilities

Manage client communications, resolve conflicts, and ensure compliance with client deliverables and renewal revenue requirements.
Review major deliverables, including signage, print, promotional, and entertainment elements, to confirm quality standards and meet client expectations.
Address client issues efficiently and inform the department head of problems that arise.
Assist Business Development in finalizing agreements with new partners and transitioning them into relationship management and service.
Work with the department head and partnership team on contract renewals for existing clients.
Coordinate with the department to track project status and identify potential issues and opportunities.
Ensure processes and procedures are completed, quality standards are met, and projects remain profitable.
Pursue account growth and new business opportunities.
Communicate client goals and represent partner interests while supporting shared partnership goals and the interests of the San Diego Padres.
Maintain regular communication between clients and the team, provide strong team representation, and set appropriate client expectations.
Communicate the San Diego Padres' mission and values to partners.
Provide regular account activity updates, including weekly status reports.
Prepare pre-season planning timelines and year-end sponsorship summaries for clients.
Develop and support sponsorship relationships by understanding partner businesses, anticipating needs, and responding promptly.
Prepare account-related correspondence, including invoices, parking notices, event notices, and other updates.
Use the CRM daily for contact management, sales pipeline tracking, and accurate record keeping in accordance with company protocol.
Assist with scheduling comprehensive in-game presence.
Help develop and implement plans to achieve organizational sales renewal goals.
Help execute ancillary benefits, including pre-sales, off-season events, in-game requests, and non-game-day access.
Help develop and execute in-season promotions, activations, hospitality, and exclusive events.
Help develop and implement methods to maintain established suite attendance and utilization.
Distribute customer gifts as appropriate.
Assist with developing the department budget and manage it appropriately.
Inspect and monitor partner and leased suites before and during events for cleanliness and maintenance, and promptly resolve issues as appropriate.
Serve as liaison with Aramark, SportService, and the Padres Ballpark Operations team.
Maintain corporate partner databases, including contact details, special dates, and visit comments.
Maintain necessary sales and revenue reports.
Perform other duties and responsibilities as assigned by the EVP, Business Affairs and VP, Partnership Services.