Manager - Partner Success & Membership Care Network Marketing

Caris Life Sciences•Phoenix, AZ

About The Position

Caris Detect is building a new model for early cancer detection through an expanding network of longevity clinics, concierge medical practices, employer health programs, health systems, and other strategic provider partners. The Manager, Partner Success & Membership Care Network Marketing is responsible for helping partners successfully launch, adopt, and grow their Caris Detect programs. This individual will develop scalable onboarding experiences, marketing resources, educational materials, and commercial enablement programs that simplify implementation and accelerate long-term partner success. Working closely with Commercial, Clinical Care, Product Marketing, Medical Affairs, Operations, and Customer Success, this role will translate marketing strategy into practical tools and programs that enhance the partner experience throughout the customer journey, strengthen customer relationships, and support commercial growth. This is a highly collaborative, hands-on role for an individual who enjoys building new programs, solving complex problems, and continuously improving the end-to-end Caris Detect experience for providers, practices, and patients. This is a full-time position reporting to the Vice President, Marketing – Caris Detect. Success in this role will be measured by partner adoption, onboarding effectiveness, utilization, customer satisfaction, and the ability to develop scalable programs that accelerate commercial growth.

Requirements

Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or a related field.
Five or more years of experience developing customer-facing marketing programs, educational resources, onboarding initiatives, customer experience programs, or commercial enablement materials, preferably within healthcare, diagnostics, biotechnology, medical devices, or another similarly complex industry.
Demonstrated success developing programs, resources, and customer experiences that drive adoption, engagement, utilization, and long-term growth.
Proven ability to translate complex products, services, technologies, or clinical concepts into intuitive customer experiences, educational resources, and scalable marketing programs.
Demonstrated ability to identify process gaps, reduce complexity, and build repeatable programs that improve customer experiences and business outcomes.
Exceptional project management, organizational, written communication, and verbal communication skills.
Ability to manage multiple initiatives and priorities in a fast-paced, highly cross-functional environment.
Strong interpersonal skills and demonstrated ability to build productive relationships with internal stakeholders, customers, providers, and strategic partners.
Collaborative, resourceful, and execution-oriented, with a passion for simplifying complexity, building scalable programs, and continuously improving the customer experience.

Nice To Haves

MBA or other relevant advanced degree.
Experience supporting provider networks, concierge medicine, longevity clinics, health systems, employer health programs, or other healthcare delivery organizations.
Experience supporting the launch or commercialization of diagnostic, screening, clinical, or technology-enabled healthcare products.
Experience developing partner marketing, co-marketing, customer lifecycle, or commercial enablement programs.
Experience working in a regulated healthcare or life sciences environment.

Responsibilities

Develop onboarding and launch programs that enable new Membership Care Network partners, including longevity clinics, concierge practices, health systems, employer health programs, and other strategic provider organizations, to successfully implement and grow Caris Detect.
Create scalable implementation resources that simplify adoption and support effective integration into partner workflows.
Represent Marketing throughout partner onboarding and implementation, ensuring marketing resources, educational materials, and customer communications support successful launches and sustained engagement.
Partner closely with Commercial and Clinical Care teams to support partner implementation, adoption, utilization, and ongoing engagement.
Identify opportunities to improve onboarding effectiveness and reduce barriers to implementation.
Develop scalable digital and print partner marketing toolkits, patient education materials, sales collateral, implementation resources, and other commercial enablement materials that accelerate adoption and utilization.
Create partner communication programs, including webinars, newsletters, educational campaigns, and customer communications, to support partner success and engagement.
Develop playbooks, case studies, best practices, and other reusable resources that can be leveraged across the expanding Membership Care Network.
Support co-marketing initiatives with strategic partners while ensuring alignment with Caris branding and compliance requirements.
Equip Commercial and customer-facing teams with the tools, resources, and information needed to effectively support partners throughout the customer journey.
Continuously evaluate the partner experience to identify opportunities to simplify implementation, improve engagement, and remove barriers to adoption.
Gather and synthesize feedback from providers, customers, Commercial teams, and cross-functional stakeholders to improve marketing programs, educational resources, partner communications, and customer experience.
Help ensure every customer interaction reinforces the Caris Detect brand and delivers a consistent, high-quality experience.
Develop repeatable processes and scalable programs that improve partner satisfaction, utilization, and long-term growth.
Advocate for partner needs and incorporate customer insights into the ongoing development and enhancement of programs and resources.
Collaborate across Marketing, Commercial, Clinical Care, Medical Affairs, Operations, Product Marketing, and Customer Success to deliver a seamless partner experience.
Coordinate cross-functional initiatives supporting product launches, partner onboarding, commercial programs, and Membership Care Network growth.
Establish project plans, timelines, deliverables, and stakeholder alignment for partner-facing initiatives.
Measure program effectiveness using defined performance metrics and recommend improvements that increase adoption, engagement, utilization, partner satisfaction, and commercial growth.
Communicate program progress, outcomes, risks, and opportunities to leadership and key stakeholders.
Perform other duties and responsibilities as assigned to support departmental and organizational objectives.