Partner Success Manager — Growth & Performance Marketing

OnHires

15h•$115,000 - $125,000•Remote

About The Position

Our client is looking for a Partner Success Manager to serve as the primary strategic contact for a focused portfolio of approximately 2–6 high-touch partners. This is not a sales position, a high-volume Customer Success role, or a hands-on media-buying job. You will help partners make better growth decisions, connect marketing performance with business objectives, and align cross-functional teams around measurable outcomes. The role involves managing approximately 2–6 high-touch partner relationships rather than dozens of transactional accounts, allowing for a deep understanding of each partner’s business model, economics, growth priorities, marketing funnel, stakeholders, and performance challenges. You will own the strategic relationship, acting as the primary or one of the leading contacts for your partners, leading regular business and performance discussions, presenting insights and recommendations, managing expectations, surfacing risks, and building long-term trust. A key aspect of the role is connecting marketing performance with business goals using performance and business data to help partners understand what is working, where opportunities exist, and how marketing investments support wider growth objectives. You will coordinate the complete growth agenda, extending across paid acquisition, creative, CRM and email, analytics, funnel optimization, campaign management, and production, translating partner goals into clear priorities and aligning the specialists responsible for delivery. Success will be measured through partner performance, trust, retention, and long-term value, not sales quotas.

Requirements

Approximately 6–8 years of relevant professional experience.
Strong account management, client services, client success, or partner management experience in a SaaS company or marketing agency.
Proven ownership of important client or partner relationships.
Experience acting as the primary or senior point of contact rather than only supporting client communication.
Experience leading strategic meetings, presenting results and recommendations, and working with senior stakeholders.
Experience managing complex, high-touch accounts rather than a large portfolio of low-touch customers.
A strong working understanding of digital and performance marketing.
Familiarity with paid acquisition, campaign management, funnels, conversion optimization, CRM/email, and marketing analytics.
The ability to interpret and discuss CAC, ROAS, LTV, conversion, retention, and marketing efficiency.
Experience connecting performance data with business goals and investment decisions.
Experience coordinating cross-functional teams and turning partner objectives into executable plans.
Exposure to marketing budgets of at least $100,000 per month.
Strong analytical, communication, presentation, and stakeholder-management skills.
High ownership, organization, autonomy, and comfort working in a fast-moving remote environment.
Must understand performance marketing well enough to evaluate results, ask informed questions, challenge assumptions, and guide strategic conversations.

Nice To Haves

Experience working with SaaS or MarTech products or platforms.
Experience with D2C, e-commerce, subscription, nonprofit, B2B, or B2C businesses.
Exposure to multiple industries rather than one narrow vertical.
Experience using marketing analytics or business intelligence platforms.
Responsibility for client retention, portfolio performance, or account profitability.

Responsibilities

Serve as the primary strategic contact for approximately 2–6 high-touch partners.
Develop a detailed understanding of each partner’s business model, growth goals, funnel, KPIs, and marketing economics.
Build trusted relationships with Marketing and Growth Leads, founders, and other senior stakeholders.
Lead regular strategic, business, and performance conversations.
Present results, interpret data, and turn findings into clear recommendations.
Help partners identify risks, growth opportunities, and priorities for their marketing investments.
Translate business objectives into actionable direction for internal teams.
Coordinate specialists across paid media, campaign management, creative, CRM/email, data and analytics, and production.
Align stakeholders, clarify responsibilities, identify blockers, and keep initiatives moving forward.
Support the adoption and use of a proprietary growth intelligence platform that connects marketing and financial data.
Adapt your approach across partners from different industries and with different business models.
Build long-term partner value by combining strong relationship ownership with commercially relevant marketing insight.