About The Position

The Manager, Parking & Mobility manages day-to-day event parking and transportation at the Hilliard Center and reports to the Director of Parking & Mobility. The role focuses on operational excellence and high-quality service, including developing and implementing efficient procedures and continually improving operations. The manager leads a team of part-time parking supervisors and ambassadors and ensures parking systems and devices are operational. The manager assists with developing parking products and revenue streams, reducing costs, advancing sustainability goals, and conducting operational audits. The position also involves strategic and traffic management planning, budgeting, performance analysis, rideshare coordination, and collaboration with business intelligence and transportation technology partners. The annual salary is $70,000–$75,000. The position is listed as full-time and will remain open until December 31, 2026.

Requirements

  • 3–5+ years of experience in parking or transportation management; event management experience is preferred.
  • Knowledge of parking revenue management systems.
  • Knowledge of Microsoft Office Suite.
  • Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
  • Comfort working with the public and strong interpersonal and communication skills.
  • Valid driver's license.

Nice To Haves

  • Event management experience.
  • Associate's or bachelor's degree in a related field is preferred.

Responsibilities

  • Develop and implement efficient procedures to ensure operational excellence, high-quality service, and continual improvement.
  • Hire, develop, train, and support part-time parking supervisors and ambassadors.
  • Ensure parking systems are operational and inspect parking systems and devices.
  • Assist the Director with developing parking products and additional revenue streams and reducing parking and transportation operating costs.
  • Assist the Director in working toward sustainability goals, including revenue, the PARCS system, and operational audits.
  • Work on strategic planning, traffic management planning, and budgeting.
  • Review and analyze guest surveys and other performance measures to maximize operational performance.
  • Collaborate with the Business Intelligence team to analyze transportation mode and parking data.
  • Manage rideshare operations, coordination, and partner relationships.
  • Work with transportation technology GPS wayfinding partners, including Google, Waze, and Apple Maps.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) savings plan
  • 401(k) matching
  • Paid time off, including vacation days, sick days, and 11 holidays
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