Manager, Panel Business Development

NORC at the University of Chicago • Chicago, IL

8d • Hybrid

About The Position

AmeriSpeak ® is a growing, fast-paced, innovative, probability-based panel housed within NORC at the University of Chicago, a world leader in research excellence. The Panel Business Development Manager is responsible for selling AmeriSpeak products and services to clients, developing client accounts, managing and mentoring junior staff, and contributing to the productive operation of the team. Responsibilities include training and supervising Associates, Senior Associates and new staff; leading meetings with potential clients to convey NORC’s value proposition and guide the client to solutions; developing pricing and proposals; drafting contracts; leading kickoff meetings; and setting up the Client Services team for success in executing the projects we win. This is a hybrid role based in our Chicago downtown office, with a minimum of six days per month in the office. AmeriSpeak ® is the first U.S. multiclient household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate and an innovative sample quality report card. AmeriSpeak has become the primary survey partner of the nation's preeminent news service, The Associated Press. Developed and funded by NORC, AmeriSpeak randomly identifies Americans—including the country’s hardest-to-reach populations—and recruits them to provide their opinions and insights on a wide range of topics critical to our clients. The outcome is a truly representative picture of America and, thus, more accurate research results for use in statistical surveys.

Requirements

• Bachelor's degree.
• 5 years of survey or market research experience with minimum 1 year of client management experience.
• 2 years of experience managing and mentoring staff.
• Working knowledge of the principles and processes of survey research.
• Knowledge of at least one substantive or methodological area.
• Quantitative analysis skills and well-developed problem-solving skills.
• Time management, personal organization, attention to detail, discretion, and composure skills.
• Ability to manage multiple projects, identify and mitigate project risks, and work effectively with multiple departments, stakeholders and internal/external clients.
• Ability to work effectively collaboratively with minimal supervision.
• Advanced ability to communicate effectively (oral and written) at all levels.
• Ability to write basic technical proposals and budget justifications for business proposals.
• Proficiency with Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint).
• Basic proficiency in Excel for analysis of sample counts and for budgeting projects.
• Basic proficiency in CRM applications such as SalesForce.com.

Nice To Haves

• Occasional travel.

Responsibilities

• Lead client opportunities of basic to moderate complexity. This includes leading client meetings, fluently conveying our capabilities and value propositions, guiding clients to solutions, developing pricing, proposals and contracts, and setting up newly won projects.
• Support more complex client opportunities led by Senior Managers and above.
• Grow the AmeriSpeak team’s account base, either by increasing NORC’s engagement with an existing client or by bringing new clients to NORC.
• Serve as administrative supervisor and mentor to Associates.
• Train and develop new staff.
• Perform other duties as assigned.

Benefits

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Generous paid time off, holidays
• Paid parental leave
• Bereavement leave
• Tuition assistance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager