Manager - Outreach and Engagement FT (32929)

Goodwill San Antonio•San Antonio, TX

About The Position

Goodwill San Antonio is an entrepreneurial non-profit dedicated to Fighting Poverty and Creating Opportunity. The organization provides employees with opportunities to innovate, grow, and develop new skills, while generating revenue that funds both employee and community programs. It is a diverse and inclusive organization focused on facilitating personal and professional growth, particularly for individuals who may have experienced barriers to successful employment. Goodwill maximizes the value of employee work and donor donations to benefit the community and environment by recirculating used goods, preventing millions of pounds of items from entering landfills. Through its Good Careers Academy and Good Careers Centers, Goodwill helps change lives by delivering education and meaningful job placement. The organization offers diverse career opportunities in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial, and facilities maintenance, often partnering with government agencies. Goodwill prioritizes internal promotion and offers comprehensive benefits including personal and professional skills development, health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, and tuition reimbursement. The Manager – Outreach and Engagement leads a team of professionals to establish relationships with local employers, organizations, and community members. The primary goal is to create a pipeline of career and externship opportunities for Goodwill program participants and graduates. This role also focuses on promoting Goodwill services to private and community organizations to increase enrollment in Goodwill programs.

Requirements

Bachelor’s degree or Equivalent Work Experience may be accepted in lieu of education
Five (5) years of experience in the non-profit sector, social services, or workforce development with at-risk populations.
Experience managing/leading people and teams.
Strong analytical skills, attention to detail, oral, written, and presentation skills.
Intermediate skills in MS Office Word, PPT, Excel, and email.
Must be able to establish professional relationships and effectively collaborate with multiple constituencies to achieve mission goals.
Must be able to meet the physical requirements of the position.
Must maintain a valid driver’s license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

Upholds and models Goodwill's mission, core values, and servant leadership philosophy.
Plan, organize, and conduct effective employer engagement activities to develop a pipeline of prospective employers in targeted industries from directories, networking, cold calling, and other sources.
Establish and nurture long-term relationships with local employers and engage them substantively in a variety of strategies and activities ranging from assessing current and future employment needs and skill requirements, developing training curriculums, participating in career exploration activities, providing externship and other on-the-job training opportunities, hiring Goodwill participants, providing employee retention and advancement opportunities, and contracting Goodwill Business Services, proactively addressing any issue as it arises.
Review workforce and labor market information.
Stay inform of trends and educate the Mission Team on how they may affect hiring opportunities for clients and students.
Identify career openings in targeted industries and work closely with Program Managers to communicate said opportunities to career services staff to include GCA Externship Coordinator and Job Placement Coordinators.
Maintain a predetermined quota of monthly employer contacts, externship sites, and job openings based on the number of job-ready students and program participants.
Works with GCA Extern Coordinator to secure worksite agreements of new employers for externship placements.
Maintains updated list of worksite agreements and ensures agreements are current and submitted to Goodwill SA Compliance Office.
Enter employer contacts and job openings data into the case management system and/or the Customer Relationship Management system as appropriate.
Collaborate with Program Managers to determine employment strategies and match career-ready program participants’ strengths and abilities to job requirements.
Assist Career Specialists, Job Placement Coordinators, and GCA Extern Coordinator with introduction of qualified participants to employer partners with the objective to obtain preferential consideration.
Organize employer job fairs, and represent and promote the agency at public speaking events, community resource fairs, career fairs, and community leadership meetings—lead quarterly Industry Alliance Council meetings to include compliance with Texas Workforce Commission guidelines for GCA.
Confer with employers on a regular basis to nurture the relationships as well as proactively address issues and determine if further support is needed to meet employers’ requirements.
Effectively lead the Community Relations team.
Hire qualified professionals to be part of the team.
Train them and coach them to succeed.
Implement Servant Leadership principles to inspire, encourage, and empower the team to achieve a high-performance standard.
Monitor and address performance issues on a timely basis.
Prepare and deliver timely performance appraisals for direct reports.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws.
Conduct outreach efforts promoting Goodwill services to organizations and members of our community in order to increase enrollment in Goodwill programs.
Prepare and deliver presentations to community organizations to increase awareness of Goodwill’s mission, programs, and services.
Develop and nurture relationships with community organizations and employers with the objective to increase the reach of our services and referrals of participants for our programs.
Build and manage a broad and diverse referral partnership network.
Manage grassroots outreach efforts to meet program enrollment goals.
Identify and attend community events, talk to prospective clients, and get them started on the Goodwill services enrollment process.
Measure success of outreach efforts in terms of efforts conducted (outbound call, presentations made, event attended, etc.) and outcomes (prospective clients engaged, enrollment, etc.)
To accommodate business needs and management objectives other duties may be assigned by the Unit Leadership.