Outreach and Engagement Specialist I
About The Position
Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards. Consider joining our team, where your impact can be truly meaningful. Our organization focuses on delivering high quality clinical services as a recognized leader in evidence-based treatment proven to get results. By joining our team, you'll have the chance to provide essential services to underserved populations, all while working for an organization that values you and aims to be an employer of choice. You can expect to be part of a vibrant culture that emphasizes teamwork and professional growth. When you join us, you'll discover personal and professional fulfillment by aligning your career with your values. We are honored to offer behavioral healthcare services in Corrections. Perks of working in correctional healthcare include: Opportunity to make a positive impact on a marginalized population, Exposure to diverse patient demographics, Focus on driving change, tracking progress, and improving care, Development of skills in a unique healthcare setting.
Requirements
- High School Diploma or GED required; Bachelor’s degree preferred in Social Work, Psychology, Marketing, Healthcare Administration, or related field
- Valid driver’s license and ability to travel locally; ability to transport clients when required or assigned
- Certification as a Peer Recovery Specialist preferred.
- Demonstrated ability to leverage recovery experience to engage patients during their recovery journey.
- Experience working with individuals impacted by substance use disorders and/or mental health conditions in a community, healthcare, or social service setting preferred
- Experience in outreach, care coordination, or referral support preferred
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse populations.
- Ability to develop and foster working relationships with referral sources and community partners.
- Ability to assess needs and connect individuals to appropriate services
- Familiarity with the assigned region, including community resources and service networks, or ability to quickly develop this knowledge
- Ability to manage multiple priorities in a fast-paced, community-based environment
- Basic proficiency in documentation systems and standard office software
Nice To Haves
- Bachelor’s degree in Social Work, Psychology, Marketing, Healthcare Administration, or related field
- Certification as a Peer Recovery Specialist
- Experience working with individuals impacted by substance use disorders and/or mental health conditions in a community, healthcare, or social service setting
- Experience in outreach, care coordination, or referral support
Responsibilities
- Engage individuals in community and field-based settings to assess needs, provide education, and support connection to appropriate services and level of care.
- Facilitate access to care by coordinating access to both internal programs and external providers, prioritizing internal organizational services when appropriate to meet patient needs.
- Coordinate referrals and facilitate timely care coordination to admissions and program staff.
- Provide follow-up and basic care coordination to reduce barriers to engagement and support service access.
- Conduct outreach activities, including community events, site visits, and meetings to promote services and increase awareness.
- Develop and maintain working relationships with referral sources and community organizations.
- Assist individuals in navigating behavioral health, substance use treatment, and community resources.
- Maintain accurate and timely documentation of outreach, patient interactions, and referral activities.
- Monitor outreach and referral activity and communicate trends, barriers, and opportunities to leadership.
- May be required to maintain billable service hours tied to client engagement, outreach services, and care coordination activities.
Benefits
- Medical, dental, and vision insurance for employees and dependents
- Employee wellness program promoting health and fitness and offering cash-saving premiums
- Employee assistance programs focused on mental health
- 403(b) Retirement Plan with 3% employer match
- Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
- Flexible Spending Accounts for medical and dependent care
- Public Service Loan Forgiveness (PSLF)
- 18 paid time off days per year – accrual rates increase with years of service
- 9 paid company holidays
- Work-life-balance
- Training & Development Programs
- Tuition Reimbursement - up to $5,250 per calendar year
- eLearning access to online courses that provide CEU’s and job-related training
- Clinical Supervision: Formal and informal guidance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
