Manager, Outage & Repair Services

NRG Energy•Houston, TX

About The Position

The Manager, Outage & Repair Services serves as the primary interface between generating plants and the Central Repair Shop for planned outage work and emergent repair needs. The role evaluates customer requirements, defines repair scope, develops pricing and turnaround commitments, and coordinates internal and external resources to deliver safe, high-quality, cost-effective work. The position maintains a master repair and outage support schedule 6 to 13 months in advance, aligning shop capacity and specialty resources with plant outage schedules, and works closely with Central Repair Shop leadership and craft resources to confirm capacity. When internal capacity is insufficient, the manager sources and coordinates qualified third-party contractors and temporary craft resources for specialized repair services. The manager coordinates repair work from initial customer request and quotation through work-package development, scheduling, execution monitoring, closeout, and post-job review. The position tracks cost, resource usage, schedule performance, scope changes, and risks; communicates changes and recommended actions; and supports safe execution in accordance with applicable safety, environmental, quality, and work-management requirements. Work takes place in office, repair shop, and power plant environments, with occasional travel to job sites, vendor locations, or contractor facilities. Overtime, non-standard hours, and availability outside normal business hours may be required to support emergent equipment failures and outage execution.

Requirements

High school diploma or GED equivalent.
At least 8 years of experience in power generation maintenance, repair shop operations, outage planning and execution, or a closely related industrial field.
Demonstrated experience scoping, estimating, planning, scheduling, or coordinating major equipment repair work.
Working knowledge of power plant maintenance and repair involving turbines, generators, valves, welding, machining, boilers, pumps, or related equipment.
Experience coordinating internal craft labor, contractors, vendors, materials, and specialty services to meet cost and schedule commitments.
Knowledge of planning, scheduling, resource loading, cost tracking, and work-management systems such as SAP or Maximo.
Demonstrated ability to communicate effectively with customers, technical specialists, craft personnel, contractors, and management.
Strong customer focus and ability to set realistic commitments and communicate clearly and promptly.
Strong estimating and business judgment, including evaluating scope, labor, materials, risk, capacity, schedule, and outside-service requirements.
Knowledge of planning and scheduling methods, resource loading, outage coordination, and work-management processes.
Ability to balance planned work with emergent priorities and make timely, well-supported decisions.
Ability to negotiate and coordinate effectively with internal stakeholders, vendors, contractors, and temporary labor providers.
Excellent written and verbal communication skills, including presenting pricing, schedule, risk, and performance information at multiple organizational levels.
Strong organization, attention to detail, follow-through, and ability to manage multiple customer commitments.
Ability to build teamwork across organizational boundaries and align plant, shop, engineering, supply chain, quality, and contractor resources.
Knowledge of applicable safety and environmental requirements and commitment to safe, environmentally responsible work execution.
Proficiency with Microsoft Office and standard business software, and ability to learn estimating, scheduling, and work-management systems.
Valid state driver’s license and ability to operate a motor vehicle.
Ability to work in office, repair shop, and power plant environments and use required personal protective equipment.
Ability to stand, sit, walk, bend, kneel, twist, climb stairs or ladders, and access equipment or work areas for inspection and coordination.
Ability to work near rotating or energized equipment, hazardous materials, industrial noise, and adverse weather while following safety controls.
Ability to lift and carry materials or equipment appropriate to the duties, generally up to 25 pounds.

Nice To Haves

Bachelor’s degree in Engineering, Business, Construction Management, or a related discipline.
Experience working in or directly supporting a central repair shop, turbine service center, or heavy industrial maintenance facility.
Experience developing repair quotations, commercial proposals, or customer estimates for industrial services.
Strong scheduling experience with a 6- to 13-month planning horizon and multiple concurrent outages or projects.
Experience sourcing and managing temporary craft labor and specialty contractors for turbine blading, valve repair, welding, machining, or similar work.
Experience leading employees, contractors, or cross-functional work teams.
Project Management Professional (PMP) certification or formal project management training.
Knowledge of quality assurance and quality control processes for power-generation equipment repairs.

Responsibilities

Serve as the primary customer interface for plant outage support, planned repair work, and unexpected equipment failures requiring Central Repair Shop services.
Review customer requests, drawings, specifications, inspection findings, schedules, and other information to define work scope and clarify technical and commercial requirements.
Develop timely, accurate quotations covering expected labor, materials, tooling, outside services, schedules, assumptions, exclusions, and turnaround time.
Coordinate with Central Repair Shop management, supervisors, planners, engineering, quality, and craft personnel to determine capability, capacity, work sequencing, and delivery commitments.
Create and maintain a master schedule 6 to 13 months in advance, aligning repair shop work with plant outage planning.
Manage multiple planned outage workstreams while integrating forced outage and emergent repair requests.
Identify shop capacity constraints and develop resource strategies using internal labor, overtime, equipment, and facilities.
Source and coordinate qualified third-party contractors and temporary craft resources when internal capacity is insufficient.
Participate in contractor and vendor evaluation, selection, bid review, commercial alignment, onboarding, performance monitoring, invoice review, and closeout.
Coordinate work-package development, including labor, materials, tooling, equipment, technical support, quality requirements, safety controls, inspection points, and delivery milestones.
Track work progress, cost, resource usage, schedule performance, scope changes, and risks; communicate status and recommended actions to plant customers and Maintenance Services leadership.
Communicate promptly when scope, cost, capacity, or delivery risks change, and lead recovery plans or alternative execution strategies.
Support safe execution in accordance with applicable safety, environmental, quality, and work-management requirements.
Perform field and shop inspections of work in progress and work with responsible personnel to resolve technical, quality, schedule, or customer concerns.
Maintain customer request, quotation, backlog, capacity, schedule, contractor, and performance information in approved business and work-management systems.
Conduct post-job reviews, document lessons learned, and apply improvements to future estimates, schedules, and execution plans.
Build effective relationships across plant Maintenance, Operations, Engineering, Supply Chain, Commercial Operations, contractors, and Central Repair Shop teams.
Drive continuous improvement in estimating accuracy, turnaround performance, resource utilization, contractor effectiveness, customer service, and repair quality.