Manager, Outage & Repair Services

NRG•Houston, TX

About The Position

The Manager, Outage & Repair Services serves as the primary interface between generating plants and the Central Repair Shop for planned outage work and emergent repair needs. The role evaluates customer requirements, defines repair scope, develops pricing and turnaround commitments, and coordinates internal and external resources to deliver safe, high-quality, cost-effective work. The position maintains a master repair and outage support schedule 6 to 13 months in advance, aligning shop capacity and specialty resources with plant outage schedules. It works closely with Central Repair Shop leadership and craft resources to confirm capacity. When internal capacity is insufficient, the manager sources and coordinates qualified third-party contract support and temporary headcount for turbine blading, valve repair, welding, machining, and other specialized repair services. Work takes place in office, central repair shop, and power plant environments. The position requires regular interaction with operating plants, occasional travel to job sites, vendor locations, or contractor facilities, and may require overtime, non-standard hours, and availability outside normal business hours to support emergent equipment failures and outage execution. The role requires operating a personal computer and standard business, scheduling, estimating, and work-management applications, as well as a valid state driver’s license and ability to operate a motor vehicle.

Requirements

High school diploma or GED equivalent.
Minimum of 8 years of experience in power generation maintenance, repair shop operations, outage planning and execution, or a closely related industrial field.
Demonstrated experience scoping, estimating, planning, scheduling, or coordinating major equipment repair work.
Working knowledge of power plant maintenance and repair involving turbines, generators, valves, welding, machining, boilers, pumps, or related equipment.
Experience coordinating internal craft labor, contractors, vendors, materials, and specialty services to meet cost and schedule commitments.
Knowledge of planning, scheduling, resource loading, cost tracking, and work-management systems such as SAP or Maximo.
Demonstrated ability to communicate effectively with customers, technical specialists, craft personnel, contractors, and management.
Strong customer focus and ability to understand plant needs, set realistic commitments, and maintain credibility through clear and timely communication.
Strong estimating and business judgment, including evaluating scope, labor, materials, risk, capacity, schedule, and outside-service requirements.
Comprehensive knowledge of planning and scheduling methods, resource loading, outage coordination, and work-management processes.
Ability to balance planned work with emergent priorities and make timely, well-supported decisions in a fast-paced environment.
Ability to negotiate and coordinate effectively with internal stakeholders, vendors, contractors, and temporary labor providers.
Excellent written and verbal communication skills, including presenting pricing, schedule, risk, and performance information at multiple organizational levels.
Strong organization, attention to detail, follow-through, and ability to manage multiple customer commitments simultaneously.
Ability to build teamwork across organizational boundaries and achieve alignment among plant, shop, engineering, supply chain, quality, and contractor resources.
Knowledge of applicable safety and environmental requirements and commitment to safe, environmentally responsible work execution.
Proficiency with Microsoft Office and standard business software, and ability to learn and use estimating, scheduling, and work-management systems.
Valid state driver’s license and ability to operate a motor vehicle.

Nice To Haves

Bachelor’s degree in Engineering, Business, Construction Management, or a related discipline.
Experience working in or directly supporting a central repair shop, turbine service center, or heavy industrial maintenance facility.
Experience developing repair quotations, commercial proposals, or customer estimates for industrial services.
Strong scheduling experience with a 6- to 13-month planning horizon and multiple concurrent outages or projects.
Experience sourcing and managing temporary craft labor and specialty contractors for turbine blading, valve repair, welding, machining, or similar work.
Experience leading employees, contractors, or cross-functional work teams.
Project Management Professional (PMP) certification or formal project management training.
Knowledge of quality assurance and quality control processes for power-generation equipment repairs.

Responsibilities

Serve as the primary customer interface for plant outage support, planned repair work, and unexpected equipment failures requiring Central Repair Shop services.
Review customer requests, drawings, specifications, inspection findings, schedules, and other available information to define work scope and clarify technical and commercial requirements.
Develop timely, accurate quotations identifying expected labor, material, tooling, outside services, schedule, assumptions, exclusions, and turnaround time.
Coordinate with Central Repair Shop management, supervisors, planners, engineering, quality, and craft personnel to determine shop capability, capacity, work sequencing, and delivery commitments.
Create and maintain a master schedule 6 to 13 months in advance, aligning shop work with the plants’ outage-development planning horizon.
Manage multiple planned outage workstreams while integrating forced outage and emergent repair requests.
Identify shop capacity constraints and develop resource strategies involving internal labor, overtime, equipment, and facilities.
Source and coordinate qualified third-party contractors and temporary craft resources when internal capacity is insufficient.
Participate in contractor and vendor evaluation, selection, bid review, commercial alignment, onboarding, performance monitoring, invoice review, and closeout in accordance with company requirements.
Coordinate work packages covering labor, materials, tooling, equipment, technical support, quality requirements, safety controls, inspection points, and delivery milestones.
Track work progress, cost, resource usage, schedule performance, scope changes, and risks; communicate status and recommended actions to plant customers and Maintenance Services leadership.
Communicate promptly when scope, cost, capacity, or delivery risks change, and lead development of recovery plans or alternative execution strategies.
Support safe execution by ensuring work is planned and coordinated in accordance with applicable safety, environmental, quality, and work-management requirements.
Perform field and shop inspections of work in progress and work with responsible personnel to resolve technical, quality, schedule, or customer concerns.
Maintain customer request, quotation, backlog, capacity, schedule, contractor, and performance information using approved business and work-management systems.
Conduct post-job reviews with customers and internal teams, document lessons learned, and incorporate improvements into future estimates, schedules, and execution plans.
Build effective relationships across plant Maintenance, Operations, Engineering, Supply Chain, Commercial Operations, contractors, and Central Repair Shop teams.
Drive continuous improvement in estimating accuracy, turnaround performance, resource utilization, contractor effectiveness, customer service, and repair quality.