Manager, Order Management

3D Systems • Littleton, CO

4d

About The Position

We are seeking an accomplished Order Management leader who thrives in a fast-paced, innovative, and emerging technology environment. In this role, you will own and execute customer order deliverables within a global framework, leading a high-performing team while driving accuracy, efficiency, and continuous improvement across the order management function. If you are passionate about operational excellence, people leadership, and cross-functional collaboration, this role offers an opportunity to make a meaningful impact.

Requirements

• Experience with SOX and ASC606 requirements
• Order processing experience in a production environment
• Five years management experience of non-exempt professionals
• Ability to manage a team in a high paced environment, under regular periods of pressure and under deadlines (end of quarter), while delivering quality results.
• Strong interpersonal skills to work effectively with diverse management and sales teams
• Demonstrated written and oral communication skills
• Demonstrated intermediate-level skills with Microsoft Office applications, specifically MS Excel as well as MS PowerPoint and MS Word
• College degree in business or related operations area or at least ten years of relevant experience.

Nice To Haves

• Experience with additive manufacturing products order management
• Experience with Oracle a plus.
• Experience with Salesforce, FileMaker, and EPMS a plus.

Responsibilities

• Recruits, hires and manages team of order processing administrators to meet workload demands for order entry.
• Trains and coaches employees to ensure work product is error free, consistent, timely and compliant.
• Serves as advocate and leader of team, embodying 3DS Values.
• Ensures employees get timely and regular feedback on performance, as well as delivering written formal evaluations and development feedback consistent with 3D Systems timetables.
• Hold regular 1:1’s with employees to discuss performance against objectives and write performance reviews annually.
• Provides advice, coaching and training to other (partners, internal order entry professionals outside Israel) on correct procedures, ordering system and configurations.
• Produces metrics and reports to track productivity, quality and responsiveness.
• Uses data and other tools to drive process improvement
• Works with partner organizations in sales, manufacturing, engineering, legal and accounting to ensure communication, processes and handoffs are simple, clear and effective in support of order management fulfillment.
• Ensures that updates to FileMaker, EPMS, Oracle and other systems are done to allow internal and external partners to track, manage and assess customer orders as needed.
• Supports accounting, legal, and internal audit team as needed on audit-related projects.
• Serves as subject-matter expert as needed on transformation projects or cross-BU initiatives to drive consistency and best practice management in the function.
• Works with the Global OM Business Process Manager to create and update documentation.
• Ensure team members are trained on new processes or changes.

Benefits

• Competitive Compensation Package: $85,500 - $110,000 annually.
• Paid Leave (US ONLY): Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree