Manager, Operations 1st Shift

DSV•Hazle Township, PA

8d•$100,000 - $120,000•Onsite

About The Position

The Operations Manager oversees day-to-day site operations under the direction of the General Manager. The role supervises warehousing, receiving, and shipping to meet company service and cost objectives, and plans inbound and outbound volume, customer communications, space utilization, and equipment needs. People-management duties include hiring and training, labor planning, performance appraisals, addressing performance issues, and resolving problems. The role also manages warehouse operations supervisors and support staff. The Operations Manager develops systems and procedures for safe, profitable operations; manages productivity, service, client SLA, KPI, quality, and cost objectives; and drives continuous improvement. The position plans daily work, assigns staff, reviews volume and resource needs, ensures effective training and SOP adherence, and supports team development and customer satisfaction. It also oversees operational systems, customer relationships, budgeting and financial controls, facilities and equipment, and workplace safety. The role may require overtime and flexible scheduling, including nights and weekends, as business needs dictate.

Requirements

High school diploma or GED required.
Seven years of experience working in a logistics, distribution, or relevant environment.
Five years of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal communication skills, including business communication at all levels.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in warehouse temperatures that are unregulated and may range from mild to moderate during warmer and colder months.
Ability to meet the physical demands of the job, including frequent bending; constant walking and standing; handling/fingering and sitting occasionally; lifting, carrying, pushing, or pulling 21–50 pounds; and reaching above shoulder or outward, squatting, or kneeling.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives.
Lead continuous improvement efforts and identify operational efficiencies and cost savings.
Communicate and motivate team members; supervise fairly, counsel staff, and address performance issues, including discipline when needed.
Collaborate with Human Resources on hiring, training, professional development, performance evaluations, promotions, wage increases, and related activities.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; assess priorities and assign duties to warehouse staff.
Review volume demands and plan warehouse space, supply, equipment, and staffing changes.
Ensure qualified individuals deliver effective training, that trainees are assessed, and that team members adhere to DSV and client SOPs.
Provide team members with growth and development opportunities and maintain motivation and customer-service focus.
Conduct routine staff meetings to review daily and weekly work activities.
Ensure team members are trained and proficient in required information systems, including WMS; ensure software and hardware purchases comply with corporate IT policies; keep current with technology and develop proficiency in client systems.
Manage customer-service standards and operational and administrative support for client accounts; maintain appropriate contact, respond to requests, attend or lead customer meetings, coordinate site visits, and foster positive client relationships.
Support development of the annual operating budget and manage controls to meet service and operational targets within prescribed financial parameters; support compliant budgeting and pricing activities.
Manage sanitation, maintenance, security, housekeeping, safety, and equipment programs, including material handling equipment; ensure team members are trained on MHE and recommend relevant technology where appropriate.
Promote a participative safety culture, achieve company safety metrics, audit warehouse compliance with safety, security, and quality rules, and ensure applicable statutory health and safety requirements are met.
Work overtime as dictated by business needs and perform other duties as assigned.
Manage warehouse operations supervisors and support staff.
Participate in established cross-training activities to improve knowledge across areas and departments.