1st Shift Operations Supervisor

Hub Group•McDonough, GA

14h•$65,650

About The Position

The Operations Supervisor assists the Manager with the overall performance of warehouse and customer service operations. The Supervisor plans, organizes, staffs, directs, and controls warehouse and customer service activities, with responsibility for selecting, training, and motivating the workforce. The role is accountable for company objectives related to workplace safety, workforce training, labor-cost efficiency, employee productivity, customer service, efficient storage, and accuracy. The position oversees warehouse and customer service employees and coordinates product handling, loading and unloading, and customer-specific work. It also supports regulatory compliance, equipment and facility upkeep, product security, inventory accuracy, and coordination between office and warehouse teams. The work takes place in an environment that is not temperature controlled, with seasonal heat and cold and usually moderate noise. Employees may need to work additional hours and up to seven days a week as needed.

Requirements

At least four years of distribution supervisory or management experience leading 10 or more employees in operations of at least 60,000 square feet.
Experience with warehouse management systems (WMS), metric-driven operations, labor management, and resource management.
Ability to follow procedures and instructions.
Ability to listen to employee needs and concerns, motivate employees, and build teams.
Ability to read, write, and communicate effectively.
Ability to perform calculations involving addition, counting, subtraction, division, and multiplication.
Must pass a written test and obstacle course for forklift certification.
Ability to manually lift and stack products weighing 5 to 75 pounds.
Ability to sit, stand, bend, climb, lift, or walk for extended periods.
Close and distance vision and ability to adjust focus.
Ability to work in seasonal heat and cold in an uncontrolled environment.
Ability to work additional hours and up to seven days a week as needed.

Responsibilities

Plan, direct, train, and implement warehouse and customer service employees’ work to meet customer productivity and service goals.
Supervise and coordinate workers loading and unloading trucks and performing product handling or value-added functions for customers.
Ensure employees follow bills of lading, receiver instructions, and other specific work instructions.
Operate in compliance with federal, state, and local statutes, OSHA requirements, and federal labor laws and requirements.
Develop and maintain a productive work team through hiring, training, motivation, communication, direction, praise, counseling, and discipline.
Use the performance evaluation system to recommend promotions, wage increases, and terminations; maintain a productivity program and track job characteristics to support employee evaluations.
Ensure equipment is in good working condition and properly maintained, safety equipment is used, and appropriate documentation and employee involvement are in place.
Ensure employees are properly trained to use equipment and operate it correctly.
Ensure the building is properly maintained as a food-grade facility.
Maintain facility security and the integrity of customer products.
Supervise customer service associates to coordinate office and warehouse operations and provide customer satisfaction for shipments and receipts.
Maintain inventory accuracy by product and location.
Assign appropriate priority levels to customer accounts to support operational requirements, administrative support, contacts, and responses to special requests.
Maintain integrity, honor commitments, and uphold TAGG Logistics values.
Maintain regular attendance and punctuality.
Perform other duties and responsibilities as assigned.