Manager, Operations (Mentor Programs)

NYC School Construction Authority•New York City, NY

16h

About The Position

The Manager of Operations (Mentor Programs) reports to the Senior Director of Industry Outreach & MWLBE Unit (IOMU). The role conducts comprehensive MWLBE utilization reviews to ensure contractors and consultants comply with applicable MWLBE regulations, SCA guidelines, and contractual requirements. It supports oversight, assessment, and development of systems to identify risks and deficiencies and evaluate the effectiveness of SCA’s MWLBE programs and initiatives. The position coordinates and develops processes and procedures governing the day-to-day operations of the Industry Outreach and MWLBE Diversity Programs, including the Mentor and Graduate Mentor Programs. It also leads aspects of people, process, and project management; helps address operational and administrative issues; develops reports and policy; serves as a liaison across SCA departments; and oversees assigned staff.

Requirements

Baccalaureate degree.
Six years of full-time experience in project management, design, construction, operations, administration, architectural or mechanical/plumbing estimation, or a related field.
At least four years of experience must be in a supervisory capacity involving supervision of subordinate employees or in a management capacity managing a function, unit, or process; a satisfactory combination of education and experience may be accepted.

Nice To Haves

Baccalaureate degree plus six years of diverse full-time experience monitoring contractor performance and compliance with labor laws, negotiating instruction contracts providing labor services, and promoting economic development that includes minority, women, and local business enterprises.
Three years of supervisory or managerial experience; a satisfactory combination of education and experience may be accepted.

Responsibilities

Lead the management of people, processes, and/or projects, contributing to the success of the division.
Participate in day-to-day operations and resolve special managerial, operational, and administrative problems related to policy and practice.
Create and generate reports for daily operations, senior management, operational issues, and policy formulation.
Participate in developing and updating policies and procedures for the area of responsibility, integrating best-in-class insights.
Serve as liaison for departments, divisions, and units at the SCA.
Plan, assign, monitor, review, and evaluate assigned staff’s work; recommend recruitment, hiring, promotion, reassignment, and discipline.
Assist in developing, recommending, and implementing policies, procedures, and participation goals for SCA MWLBE programs related to procurement of goods, services, materials, professional services, and construction projects.
Develop metrics to measure the effectiveness of the Mentor and Graduate Mentor Programs and strategies to improve them.
Participate in creating and processing Mentor and Graduate Mentor bid lists.
Develop, coordinate, and supervise training for Mentor and Graduate Mentor firms.
Review monthly evaluations of Mentor and Graduate Mentors and determine technical assistance when evaluations are below an acceptable level.
Develop and implement strategic planning goals and ensure continuous review and improvement of Supplier Diversity Program plans and enterprise utilization operations.
Provide technical assistance to Mentor and Graduate Mentor firms to support business growth.
Assist Project Officers, where necessary, to mentor firms and complete projects.
Participate in and lead development of requests for proposals, responses to audit reports, and other reports needed by the Industry Outreach and MWLBE Unit.
Represent IOMU on RFP selection committees.
Represent the Authority at MWLBE networking and development events, including setup and logistics.
Perform other related duties as assigned or required.