Event Operations Manager, Speaker Programs

Genentech • Daly City, CA

9d • $100,700 - $186,900 • Onsite

About The Position

Strategic Event Services brings together strategy, operational excellence, technology, and cross-functional expertise to deliver high-quality experiences across congresses, speaker programs, and advisory boards. The Event Operations Manager reports to the Head of Strategic Event Services and provides operational, compliance, financial, and administrative support for a high volume of programs each year.

The Event Operations Manager, Speaker Programs is the internal operational owner for assigned speaker bureaus and programs, from bureau setup through program closeout. The role supports HCP programs (in-person and virtual), Patient programs, and HCP and Patient product theaters, most organized into brand bureaus that run on a calendar-year cycle. The speaker program vendor manages day-to-day logistics and execution; this role directs the vendor, ensures programs remain within compliance guardrails, and owns in-house approval, financial, and documentation work.

The position requires an onsite presence at Genentech’s South San Francisco campus. Occasional travel may be required based on program needs. Relocation benefits are not offered. The expected salary range for the primary location of South San Francisco, California, is $100,700 to $186,900 per year. A discretionary annual bonus may be available based on individual and Company performance. The position qualifies for company benefits detailed at the referenced link.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• At least 4 years of experience in event operations, speaker program operations, project management, commercial operations, or a related field.
• Experience managing vendors that deliver high-volume programs or events, including tracking deliverables and resolving issues through appropriate escalation.
• Working knowledge of rules governing interactions with healthcare professionals, such as the PhRMA Code, Anti-Kickback Statute, OIG guidance on speaker programs, and Open Payments (Sunshine Act) reporting.
• Demonstrated ability to manage many concurrent programs with strong organization and attention to detail.
• Experience supporting structured Commercial, Medical, regulatory, or other content-review and approval processes.
• Proficiency with Microsoft 365 and Google Workspace, including intermediate Excel, and ability to learn program-management, content-management, and workflow platforms.
• Willingness to travel occasionally based on program needs.
• Ability to work onsite at the South San Francisco, Genentech Campus.

Nice To Haves

• Experience supporting speaker programs or HCP engagement in the pharmaceutical, biotechnology, or healthcare industry.
• Experience supporting patient-facing programs, patient speakers, or patient advocacy engagement.
• Experience managing program exceptions, compliance documentation, or supporting audits and monitoring.
• Experience with vendor speaker portals, Veeva, Cvent, Jira, or comparable tools.
• Experience managing purchase orders, invoices, program budgets, spend reconciliation, and transparency reporting data.

Responsibilities

• Direct the day-to-day work of the speaker program vendor across logistics, registration, attendee management, and speaker coordination; set expectations, monitor performance against SLAs and KPIs, and resolve or escalate gaps.
• Coordinate annual bureau setup and close, program intake, timelines, and readiness, adapting requirements to each program type, including patient speaker training, privacy, and adverse event reporting.
• Partner with Compliance and Legal to confirm speaker contracting, fair market value, and training are complete before programs proceed, and ensure attendee, venue, meal, and state-specific rules are met.
• Route speaker decks, invitations, and program materials through Commercial and Medical review; track re-approvals and expirations so only current approved materials are used.
• Support budgets, statements of work, purchase orders, invoices, accruals, and reconciliation.
• Validate speaker honoraria and HCP spend for Open Payments (Sunshine Act) and state transparency reporting.
• Partner with Marketing, Field, Medical, Compliance, and Finance to resolve dependencies and provide visibility into progress and risks.
• Serve as an operational resource for field teams and bring platform and data needs to the product team.
• Work with the vendor to maintain trackers and standard reports on program activity, speaker utilization, exceptions, and vendor performance.
• Work with the product team to simplify and automate high-volume work and strengthen SOPs.

Benefits

• Benefits are referenced at a link in the posting; specific benefits are not listed.
• A discretionary annual bonus may be available based on individual and Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level