Manager, Operations

Tennessee Oncology•Nashville, TN

About The Position

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. This is a management position responsible for the overall day to day operation of the clinic including front office, lab and clinical teams. The Operations Manager is responsible for providing leadership, staff oversight, training and development and management of key functions and processes to assure provision of high-quality patient care. He/she supports and adheres to Tennessee Oncology mission, vision and values. Assures compliance for all governing agents in collaboration with Assistant Managers/Team Leads to include but not limited to: OSHA, QOPI, PQRS, MIPS/MACRA, etc.

Requirements

Ability to communicate with a diverse group of individuals with various degrees of training and education.
Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public.
High level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency.
Ability to react calmly and effectively in emergency situations.
Knowledge of clinic office procedures, medical practice and medical terminology.
Knowledge of organizational policies, procedures, systems and objectives.
Ability to interpret, adapt and apply guidelines and policies and procedures.
Ability to organize, delegate and supervise.
Ability to recognize, evaluate and solve problems.
Ability to plan, implement and manage multiple projects simultaneously.
Ability to use proper grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
Strong organizational skills and attention to detail.
High level of discretion to work with confidential information.
Proficient in the use of computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems.
Ability to operate various type of office equipment.
Builds positive relationships
Builds strong sense of teamwork and purpose
Minimum of 1 year overseeing and managing aspects of outpatient practice in a medical clinic
Experience with healthcare clinic policies and procedures required.
Excellent management and leadership skills.

Nice To Haves

3 years preferred with Oncology/Hematology knowledge.
Bachelor’s Degree or higher preferred

Responsibilities

Responsible for staffing, scheduling and flow of the clinic to ensure safe environment and quality patient care
Plans, directs, organizes and coordinates the clinical and administrative activities of the clinics
Responsible for payroll and overtime
Coordinates the review, approval and coverage of staff requests for time off.
Responsible for oversight and management of all inventory and purchasing.
Responsible for annual evaluations and counseling and/or disciplinary processes/corrective action
Attends meetings as required
Conducts monthly staff meetings
Responsible for dissemination of information from meetings with management to staff at clinic.
Collaborates with providers concerning operations and reports up to appropriate TN ONC leadership
Supports and communicates TNONC strategic goals and priorities to staff
Evaluates need for and effectively leads process improvement/process change projects and new and/or current initiatives.
Routinely reviews reports/audits results, etc. to ensures that key performance indicators are met
Enhances operational effectiveness, emphasizing cost containment, high quality patient care and patient/employee satisfaction
Creates and maintains an environment of trust, integrity, open communication, teamwork and respect
Establishes a culture of accountability and praise and recognition
Ensures effective bidirectional communication between the clinic and upper level management.
Delegates to and follows up on delegated tasks to assistant managers/team leads.
Routinely rounds on staff and patients in clinic soliciting feedback on needs and offering support as needed
Maintains competencies in the event the need occurs to assist in staffing
Assures timelines and deadlines are routinely met by self and supervised staff
Investigates and resolves patient/staff events in a timely manner
Works collaboratively with others who interact with the clinic as well as with vendors, contractors, and building maintenance
Responsible for outside vendor requirements such as building maintenance, supply companies, property management, cleaning service phone & cable services as well as all equipment needs and repairs
Other duties as required