Manager, Operations (2026-8001)
About The Position
Responsible for the effective management and leadership of order fulfillment operations within automated and light-directed pick modules, including both full-case and broken-case picking functions. Oversee daily fulfillment activities to ensure the accurate, efficient, and compliant processing of customer orders while maintaining productivity, inventory accuracy, and service level performance. This role is accountable for the optimal deployment of personnel and resources within pick module operations, ensuring adherence to cGMP requirements, Standard Operating Procedures (SOPs), client-specific business rules, safety standards, and operational metrics. The Fulfillment Operations Manager drives continuous improvement initiatives focused on productivity, quality, accuracy, and customer satisfaction while supporting internal and external clients.
Requirements
- Four-year college degree and/or Five years’ experience managing order fulfillment operations, preferably in a pharmaceutical, or other cGMP warehouse environment.
- Eight (8) years inventory/warehouse experience with three to five years of experience in warehouse environment.
- Strong interpersonal skills
- Excellent problem-solving skills
- Multitask balancing objectives along with issue resolution and day to day activities
- Excellent communication skills including but not limited to documentation, presentation and facilitation skills
- Training and instructions
Nice To Haves
- Experience in WMS setup and system utilization – Manhattan SCALE experience a plus
- Ability to “think” process flows is a plus in a regulated environment
Responsibilities
- Lead and manage all daily order fulfillment activities within light-directed pick modules for full-case and broken-case picking operations.
- Ensure customer orders are accurately picked, verified, packed, and released in accordance with service level agreements and client requirements.
- Prioritize and balance workloads to maximize throughput while maintaining quality and accuracy standards.
- Monitor workflow and staffing requirements to ensure efficient utilization of labor and operational resources.
- Partner with Inventory Control, Receiving, Shipping, Quality, and Customer Service teams to ensure seamless order fulfillment execution.
- Achieve and maintain departmental productivity, quality, and service level goals.
- Analyze operational metrics and implement corrective actions to address performance gaps.
- Drive continuous improvement initiatives to increase efficiency, throughput, and operational effectiveness.
- Utilize system reporting and operational data to identify trends and improvement opportunities.
- Maintain inventory accuracy levels of 99% or greater within assigned pick module operations.
- Ensure compliance with cGMP requirements, SOPs, client-specific business rules, and regulatory standards.
- Support inventory investigations, reconciliations, and root-cause analysis of fulfillment discrepancies.
- Ensure proper handling of controlled substances, temperature-sensitive products, and hazardous materials within fulfillment operations.
- Maintain a safe work environment and promote safe work practices throughout all fulfillment activities.
- Ensure compliance with facility security procedures and operational controls.
- Coordinate with Quality Assurance regarding operational issues, product concerns, deviations, and CAPA activities.
- Ensure fulfillment areas remain organized, clean, inspection-ready, and compliant with all applicable standards.
- Provide leadership, coaching, and development for fulfillment supervisors and associates.
- Establish clear roles, responsibilities, and performance expectations for direct reports.
- Conduct performance management activities, including training, coaching, and corrective action when necessary.
- Foster teamwork, accountability, and open communication across departments.
- Maintain current and accurate departmental SOPs and work instructions.
- Ensure all associates are trained and qualified on approved procedures.
- Monitor adherence to established processes and implement corrective actions when required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
