Product Operations Intern (Fall 2026)
About The Position
GeoComply makes sure people online are who they say they are, and where they say they are. IDComply is the "who": our identity verification engine that confirms a real, eligible person is behind every account, powering sign-up for some of our biggest clients across industries. Fraud rings, underage users, identity spoofers; IDComply is the wall they hit. This role is about finding ways to do even better for our customers: getting ahead of issues before they are even visible to the customer side, and making sure an improvement we make for one customer is quickly rolled out across all of them. You'll own a clear view of how every IDComply customer is performing. When the same issue recurs across customers, you'll build the tooling that solves it at the source. It's proactive and hands-on, and you'll work closely with Product, Solutions Engineering, and Support to make sure what you build is fitted to their needs and built to last.
Requirements
- Currently pursuing a bachelor's degree in arts, science, or business with an interest in product, operations, strong technical coding foundation outside of just vibe-code.
- Data-fluent. You're comfortable pulling answers out of messy data with SQL and Python, in tools like Databricks.
- A builder. You can stand up self-serve tooling with AI-assisted and low-code tools (Claude Code / GeoCode, App Script, and similar).
- AI-native. You use AI to build, investigate, and structure hard problems, not just to write emails.
- Careful and discrete. You're handling compliance-sensitive customer data, and accuracy and confidentiality aren't negotiable.
- Adoption-minded. You know a tool nobody opens is a failed tool, and you build for the people who will actually use it.
Nice To Haves
- Exposure to KYC, identity verification, fraud, or risk and compliance concepts.
- You've built something that people actually adopted and kept using.
- Familiarity with support or incident data, Mixpanel, or customer-health metrics.
Responsibilities
- Build a per-customer IDComply health and friction matrix: a shared view of how each customer is performing, extending the team's existing friction methodology across all major customers.
- Dig into support tickets, incidents, and compliance benchmarks, and sort the noise into the handful of categories that actually keep recurring.
- Build self-serve tooling (AI-assisted and low-code) that structurally reduces those top categories, measured in real before-and-after ticket volume and pass-rate impact.
- Surface customer-health risks early, and make sure they get actioned outside our team, not filed in a dashboard nobody opens.
- Embrace Stretch Opportunities: As a GeoComply intern, expect to be pushed. You'll be given special, high-value projects outside the immediate scope of your role, a chance to explore new skills, test your limits, and adapt to new challenges across the business.
Benefits
- Hundreds of hours of job-specific training and professional development from their managers, mentors, and the Early Talent Program.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
