Manager, Operations

The Guitar Center Company•Kansas City, MO

About The Position

This role is responsible for achieving operational objectives by implementing production, productivity, quality, and service standards. The Manager, Operations will review daily tasks to ensure the accuracy and integrity of inbound/outbound shipments, manage procedural adherence and process improvement, and document all paper and electronic warehouse systems transactions. This position involves issuing instructions to personnel, examining and standardizing procedures to improve efficiency, and maintaining appropriate staffing levels. The Manager, Operations will also coach, develop, and evaluate the performance of Operations Supervisors and collaborate with business partners across distribution centers, the Support Center, and Stores. Ensuring accurate and timely completion of all reports is also a key responsibility, along with performing additional duties as assigned.

Requirements

Bachelor’s Degree is required, preferably in business, supply chain or logistics.
6 years of relevant Distribution Center/Warehouse work experience (in addition to degree or years of previous experience)
2 years of experience leading teams
Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance.
Business Acumen: Understands how the business works including key business drivers, important company strategies, competition and financial data impacting the department/organization. Makes business decisions that support financial targets.
Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
Customer Focus: Understands customer service principles and the importance of creating an excellent customer experience. Acts with customers in mind when creating and executing processes or projects. Provides a high level of service to internal customers.
Delegation: Able to delegate both routine and significant tasks to achieve goals. Able to assess employees' readiness and ability, and assign tasks that are appropriate to their skill level.
Interpersonal Communication: Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Able to effectively interface with everyone throughout the organization, from front line associates to executives.
Initiative: Able to identify strategic and creative opportunities & issues including continuous cost reduction and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Driven to create appropriate solutions in alignment with top line customer requirements and department business goals.
Organizational Skills: Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective with the efforts of multiple teams. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.
Performance Management: Proven people management and leadership skills. Able to provide constructive & positive feedback and motivate team performance.
Project Management: Able to strategically develop and execute project plans, coordinating groups of individuals to maximize available knowledge and resources, and following through to track progress and ensure timely completion. Able to identify methods for improving existing processes, practices, and procedures and process efficiency & accuracy improvements.
Technology Skills: Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
Training: Able to train others effectively so that information is retained and applicable to the job.

Nice To Haves

Preferably in business, supply chain or logistics.

Responsibilities

Achieves objectives by implementing production, productivity, quality, and service standards; resolving problems; completing audits; identifying trends.
Reviews daily tasks to ensure the accuracy and the integrity of all inbound/outbound shipments
Manages procedural adherence and process improvement.
Documents all paper and electronic warehouse systems transactions.
Issues written and oral instructions to personnel to ensure conformance to policies and procedures.
Examines and standardizes procedures to improve efficiency of workers.
Maintains an appropriate staffing level within each area to accomplish the Distribution Center’s goals.
Coaches, develops, and evaluates the performance of Operations Supervisors.
Effectively and collaboratively works with critical business partners at the other distribution centers, in the Support Center and in the Stores.
Ensures all reports are accurate and completed in a timely manner.
Additional duties as assigned.