Manager, Operations (Full- Time Permanent)

Medavie • Hillsborough, NB

1d • Hybrid

About The Position

Medavie Health Services New Brunswick (MHSNB) is seeking an Operations Manager for Hillsborough. MHSNB is responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services. The company is looking for new team members to support its mission of providing excellence in emergency and community care within its various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Medavie Health Services is part of Medavie, a health services organization committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie commits an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing pressing physical and mental health care challenges.

The Operations Manager will ensure patients receive exemplary, highly coordinated primary health care. Located in Hillsborough, the incumbent will manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Hillsborough. Reporting to the Regional Director, the role involves assisting with Corporate Strategic Goals, building staff capabilities, and implementing changes to improve service levels. The overall general role is to direct and provide oversight for the workforce in a positive manner.

Requirements

• Completed an approved paramedic training program and currently registered as a paramedic in the province of New Brunswick (or equivalent).
• Minimum of five years’ experience working as a paramedic.
• Minimum of three years in a progressively responsible leadership role.
• Proven experience in EMS management, information technology, finance, and human resources.
• Possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
• Ability to exercise independent judgment and problem solve with discretion.
• Committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Skilled in leading and developing staff.
• Use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Working knowledge of standard business computer programs (e.g., Microsoft Office Suite).

Nice To Haves

• A post-secondary education in business administration would be considered an asset.
• Bilingualism (French and English) is an asset for this position.

Responsibilities

• Sharing in the responsibility of on call coverage to all of required regions.
• Ensuring that customer/patient service is a priority.
• Successfully developing a customer/patient issue resolution process.
• Managing the administrative area and dealing with employee and labour issues.
• Overseeing and participating in the recruitment and selection process for site paramedic staff.
• Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.
• Working with and developing effective teams.
• Promoting awareness and compliance of company policies and procedures.
• Providing back-up to working on the ambulances in emergencies.

Benefits

• Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training.
• Eligible Medavie employees may participate in various performance-based incentive programs.
• Payments under these programs are discretionary and subject to both individual and organizational results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree