Manager, Operations

gategroup•Denver, CO

19d•$80,000 - $90,000•Onsite

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for the management of unit sanitation, the Dish Room area, and Porters ensuring production standards, customer service and compliance guidelines are maintained.

Requirements

High School degree or GED required
Minimum of 5 years supervisory experience working in a high volume, manufacturing environment is required.
Demonstrated knowledge of equipment processing
Proficiency in problem solving, planning and scheduling
Excellent time management skills required.
Ability to handle multiple tasks without losing focus on priorities
Strong organizational, analytical, communication and leadership skills required
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
Basic computer skills required.
Ability to obtain ServSafe Certification required.
Excellent verbal and written communication skills
Be able to communicate effectively with all levels of management and employees
Must be able to communicate effectively with internal and external customers.
Must have the ability to give negative and positive feedback to employees on a daily basis
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
A rotating schedule of over 55 hours per week is typical.
Able to work in deadline driven environment

Nice To Haves

Associate or college degree preferred.
2 years’ experience in the food industry or Airline related experience preferred
Current or previous labor relations experience is a plus, but not required
ServSafe Certified preferred
Bi-lingual is a plus

Responsibilities

Ensures customer requirements and service are maintained and sustained in the processing and staging of all airline equipment
Ensures that all FDA, USDA, airport, and customer specifications and guidelines are maintained to the highest level
Assists in the development, the successful implementation and sustaining of all Lean initiatives within the Department and the overall Unit to include internal delivery systems, equipment balancing and throughput
Responsible for ensuring the achievement of Department goals related to labor cost, manpower allocation, sanitation, and will work closely with the QA Manager on facility hygiene
In coordination with other Process Owners drive systems and plans to ensure timely and adequate equipment allocation thereby supporting Unit’s on-time performance
Assists General Manager on projects, investigations, and other assignments as needed
Supervises and supports lower level managers/supervisors on daily operations including: Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitors daily manpower planning and schedules employees.
Responsible for employee retention and reducing employee turnover.
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
Compliance with all company required policies, procedures and processes including but not limited to required training