Manager, Operations

Clark Builders•Vancouver, BC

3d•CA$100,000 - CA$130,000

About The Position

The Manager, Operations is responsible for overseeing and enhancing business operations to drive profitability, market share, and both customer and employee satisfaction. This role involves directing, coordinating, and monitoring all aspects of branch operations and personnel development.

Requirements

Minimum of 3 years of experience in a progressive management position.
Proven history of profit and loss management to maximize financial performance.
Proven technical expertise and knowledge of company products.
Demonstrated success managing inventory, including auditing, forecasting, and planning.
Proven history developing and implementing incentive plans to increase sales and improve profitability.
Demonstrated competency in budgeting, forecasting, and planning.
Demonstrated understanding and application of effective selling strategies.
Demonstrated competency in hiring, developing and evaluating employees to achieve corporate and personal objectives.
Strong leadership, motivation and managerial skills.
Problem-solving and analytical ability.
Motivated self-starter and comfortable in a fast-paced environment.
Demonstrated integrity, ethical standards, and professional demeanor.
Experience monitoring the marketplace to identify business opportunities.
Effective listening, communication (verbal and written), and negotiating skills.
Judgment and decision-making ability.
Create, implement and manage LEAN initiatives.
Team player who works productively with a wide range of people.
Superior organizational skills, multi-tasking skills, and time management skills.
Experience developing and implementing business plans and goals.
Knowledge of Microsoft Office.

Nice To Haves

College Diploma or University Degree in Business or other related fields an asset.
Experience in a construction or equipment rental environment is an asset.

Responsibilities

Collaborate with the Director to assess branch status and align on financial goals, ensuring effective operations to meet these objectives.
Oversee all operational functions of the branch, including rental operations, customer service, human resources, and administration.
Analyze local market conditions to identify current and future sales opportunities; support the Sales Manager and sales team in developing financial forecasts and strategic business plans for the branch.
Work with the Sales Manager to create and implement sales and profitability strategies that establish and maintain robust account plans.
Ensure optimal staffing and provide effective direction across all departments.
Train, coach, and motivate team members to maximize their potential and performance.
Manage the onboarding and evaluation processes for all new and existing employees.
Facilitate effective communication with other branches and management, sharing insights on best practices, competitive intelligence, and emerging business opportunities.
Identify and implement continuous improvement initiatives within the branch.
Address customer and employee satisfaction issues promptly and effectively.
Uphold high ethical standards in branch management and ensure compliance with all government regulations.
Safeguard company assets, including facilities, equipment, inventory, and cash.
Make personnel decisions, including hiring, promoting, and termination, in accordance with HR policies.
Promote and adhere to the company's workplace safety standards, regularly evaluating the effectiveness of branch operations to ensure policy compliance and goal achievement.
Achieve profitability targets set for the division, branch, and organization.
Ensure adherence to company policies and procedures, maintaining a compliant, and professional work environment.