Manager, Operations - User Acceptance Testing

Walmart • Sunnyvale, CA

2d • $91,000 - $169,000 • Onsite

About The Position

The Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating cross-functional collaboration. The role drives operational excellence through data analysis, process improvement, and resource allocation to meet business objectives. The manager develops solutions, oversees project delivery, and supports team development while ensuring compliance with company policies. The position builds stakeholder relationships and promotes accountability to improve business efficiency, customer service, and organizational performance.

The User Acceptance Testing team works with Product, Engineering, Operations, and business teams to validate new features and operational changes before release. Its work emphasizes real-world, end-to-end testing, identifying risks and defects, and providing data-driven insights to support release readiness. The team uses standardized processes, automation, and new tools to reduce release risk and improve product quality. This role requires 80% travel.

Requirements

• Proven experience managing operations and multiple project work streams, with strong organizational skills.
• Expertise in project management, including planning, resource allocation, and delivering results on time.
• Ability to analyze data, identify trends, and develop actionable recommendations aligned with business objectives.
• Strong communication and influencing skills to collaborate effectively with cross-functional teams and stakeholders.
• Demonstrated leadership in mentoring, training, and developing associates to achieve operational excellence.
• Commitment to accountability, ethical standards, and supporting company values.
• Adaptability to drive continuous improvement and implement innovative business solutions.
• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 2 years’ experience in operations, project management, or a related area; OR 4 years’ experience in operations, project management, or a related area.

Nice To Haves

• Experience supervising associates.
• Master’s degree in Economics.
• Project Management Professional (PMP) certification.

Responsibilities

• Manage multiple operational work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings to implement initiatives.
• Analyze data to identify root causes, develop solutions, and provide recommendations aligned with business objectives.
• Collaborate cross-functionally to develop and improve processes, tools, and strategies that enhance business efficiency and operational excellence.
• Oversee resource allocation, monitor project progress, and take corrective actions to ensure successful project delivery.
• Provide decision support through data analysis and influence partners to drive execution and meet performance metrics.
• Mentor and develop associates, promoting accountability and continuous learning within the team.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager