Manager, Operations S+

Sephora•Aurora, IL

94d•$110,000 - $125,000•Onsite

About The Position

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. At Sephora Collection, Sephora's global brand, we bring together talent and expertise to design on-trend, reliable, effective and mindful products. Our mission: to offer everyone the opportunity to love and celebrate their unique beauty. Sephora Collection has 250 highly engaged employees in France, and a global impact that extends from Europe to the Middle East and right across the Americas and Asia. We are an authentic brand - free, vibrant, and always on the move. At Sephora Collection, every day is an invitation to learn, discover yourself and the endless possibilities of the world of beauty. To support and foster our significant growth in the United States, Sephora Collection successfully launched a new warehouse operation in January 2025, for our US, Canadian, and Kohl's clients. A team has been established to manage and monitor the activities of this crucial 3PL-operated facility. The warehouse manager, along with their dedicated team, will work in close collaboration with our Neuilly-based headquarters team, the European logistics division, and our valued clients. This pivotal role offers considerable autonomy in overseeing the 3PL's daily operations. You will be responsible for regularly reporting on activity achievements and KPI updates to your reporting manager, the S+ Supply Chain Director, based in France. This dynamic position blends hands-on operational management, direct on-site engagement with our 3PL partner, strategic implementation of new processes, and collaborative teamwork within a focused and agile group.

Requirements

Strong analytical skills to track KPIs and budgets
Sharp communication skills to manage external partners and internal stakeholders effectively
Based in Aurora/Chicago 3PL site
Working from the hours of 9am - 5pm

Nice To Haves

Central point of contact between Sephora Collection and its third-party logistics partners, ensuring seamless warehouse operations across the North American Regional Distribution Center.
Own the day-to-day operational relationship with our 3PL providers: monitoring performance, enforcing service level agreements, and driving continuous improvement across all warehouse processes.
Work cross-functionally with supply chain and finance teams to ensure our logistics operations are efficient, cost-controlled, and fully aligned with Sephora Collection's standards and growth objectives.

Responsibilities

Monitor daily warehouse KPIs (inbound, outbound, accuracy, productivity) and flag deviations in real time
Investigate and resolve operational issues directly with the 3PL floor team
Secure the milestones ready to load and shipment departure
Create report to share inbound and outbound activities for supply French team
Be the primary point of contact between Sephora Collection and the North American RDC 3PL partners
Run daily operational touchpoint with 3PL teams to track performance, flag issues, and drive action plans
Lead monthly and quarterly business reviews: prepare scorecards, analyze KPI trends, and hold partners accountable to contractual SLAs
Escalate service failures and track corrective action plans through to closure
Share weekly and monthly volume forecasts with 3PL partners to enable proper staffing and capacity planning
Coordinate with Distribution team to capture last-minute changes and ensure the 3PL is always working off the latest projections
Own the full claims lifecycle: detection, documentation, escalation, and resolution within defined timeframes
Analyze claim root causes and implement preventive action plans to reduce recurrence
Create report on volumes, aging, and financial impact on a regular basis
Review all 3PL invoices against contractual rates and challenge any discrepancy before approval
Track logistics spend vs. budget monthly and flag variances with explanations and corrective actions
Maintain a clear view of cost drivers and contribute to annual budget planning for 3PL operations
Audit warehouse processes regularly to ensure alignment with company SOPs
Ensure processes are executed in line with Sephora Collection standards and adjust when gaps are identified
Identify process gaps and lead on-site or remote correction plans
Drive continuous improvement initiatives (lean, productivity, error reduction) with measurable outcomes

Benefits

Healthcare plans that fit the needs of you and your family, including medical, dental, and vision coverage.
Sephora also fully covers our employees’ disability and life insurance.
Competitive 401k with 4% match
FSA and HSA programs.
Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
Paid time off, sick paid time off, and protected leave.
Access to development programs, tuition reimbursement, and mentorship
30% discount on all merchandise/services
Opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.