Manager, Operations & Retail, Visitor Center at Boston Common

The Greater Boston Convention and Visitors Bureau•Boston, MA

29d•$65,000 - $70,000•Onsite

About The Position

The Manager, Visitor Center at Boston Common is an exciting opportunity to work with visitors to Boston from around the world and help them explore the rich opportunities Boston has to offer. In addition to assisting visitors, the manager will provide supervisory and operational oversight of staff and the retail facility. As an integral member of the team, the manager will play an important part in supporting the reemergence of the great city of Boston.

Requirements

A minimum of 2 years of supervisory experience strongly preferred.
Prior retail experience is preferred.
Knowledgeable of Boston and local events preferred.
Outstanding hospitality, customer service skills and passion for helping others required.
Professionalism, dependability and punctuality are essential.
Prior experience with POS systems preferred.
Strong computer skills preferred.
Must be able to work weekends and holidays (on rotating schedule).

Responsibilities

Responsible for training and supervising Visitor Center staff at Boston Common
Order and manage all retail merchandise
Maintain daily and monthly sales reports and visitor statistics
Monitor quality of service provided to visitors
Monitor merchandise sales and make recommendations for re-stocking.
Maintain ticket program inventory and monthly reports
Keep staff up to date with current events and Meet Boston marketing programs
Create monthly schedule
Conduct annual performance reviews for staff
Maintain relationship with Parks Department and Meet Boston members
Point of sale system / register management, including reconciliation at end of day/shift, bank deposits, troubleshooting issues; training and oversight of staff
Other duties as assigned