Visitor Center Tour Guide

Hilmar Cheese Company Inc.•Hilmar, CA

3d•$19 - $23•Hybrid

About The Position

The Visitors Center Tour Guide is responsible for greeting customers and providing excellent tours of all types to convey the messages of Hilmar and the dairy industry along with assisting in the daily visitor center retail, café and catering operations.

Requirements

English skills must be proficient to understand, read, write and speak English
High School diploma or GED from an accredited institution
Food Handler Certification (within 30 days of employment)
Must be able to work weekends
Ability to lift up to 50lbs

Nice To Haves

Public speaking experience through a job, 4-H or FFA
Experience working with groups of children
Experience with a cash register
Basic computer experience to complete online forms

Responsibilities

Provide positive, friendly, excellent customer service
Knowledgeable and enthusiastic about the agriculture and dairy industries
Organize, teach/guide and convey information to groups using a variety of tactics appropriate for the age of the group
Competent team member to facilitate multiple tours at one time
Provide proper serving etiquette during an event
Demonstrate basic numeric understanding to open and close cash register, accurately count money, process a sale, collect money and provide correct change
Maintain a clean, well-organized and safe work environment
Understand first in, first out rotation to ensure freshness of products
Keeps current about Hilmar Cheese Company and visitor center catering, tours, cafe and retail information to answer customer questions.
Prepare food and beverages with required ingredients and equipment
Hold self and others accountable to HCC’s food safety & sanitation guidelines and policies by communicating any food safety incident, observation, or opportunity to your leadership team or teammates.
Performs a variety of additional duties as assigned, demonstrating flexibility and responsiveness to evolving operational needs