Manager, Operations, Leadership Programs

Netflix•Los Angeles, CA

3d•$228,000 - $345,000•Hybrid

About The Position

At Netflix, our mission is to entertain the world. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Netflix is transforming entertainment all over the world. Our members all across the globe enjoy our TV series, documentaries, and feature films across a wide variety of genres and languages. We’re continuing to grow, and at the heart of supporting our mission is our Talent organization. The Leadership Programs team within the Talent organization creates immersive learning experiences for leaders from across the company to learn more about our business, discuss key business challenges, and explore the values they bring to their leadership at Netflix. We’re looking for a manager based in our Los Angeles or Los Gatos office to manage day-to-day operations for all Leadership Programs offerings. The ideal person is adaptive, energized about taking on many things at once, and has strong judgement, organizational, and prioritization skills.

Requirements

10-15+ years of experience, including in a global business setting
Strong background in event logistics
Experience leading and managing a team
Excellent written/oral communication, collaboration, and interpersonal skills
Able to manage multiple priorities independently and proactively
Adaptable, resourceful, and calm under pressure
Good judgment and discretion
Passionate about the mission of the Leadership Programs team
Sensitive to working across cultures and backgrounds
Comfortable with occasional domestic and international travel
Proficient in Google Workspace, CRMs and databases (Airtable, Salesforce), etc.
Familiarity with GenAI tools (Claude Cowork, Gemini)

Nice To Haves

International experience a plus - time spent living or working outside of the U.S.

Responsibilities

Build and manage annual leadership seminar slate and schedule (70+ events/year), including deciding the right mix of U.S. and international locations
Design and run demand-driven leader registration process for annual seminar slate
Source and manage vendor and vendors relationships and related costs
Ensure excellent end-to-end participant experience, including comms, event logistics and management, venue/vendor quality, and seminar accessibility
Build and manage CRM and GenAI tools for event management workflows, and seminar analytics and database
Ensure awareness of Leadership Programs offerings across Talent Org and the wider business
Prepare and manage overall program budget and expenses, keeping VP informed of budget variances
Build and manage VP analytics dashboard
Support custom seminar work, including liaison with client support team
Plan agenda content for semi-annual team retreats
Plan agenda content for weekly team syncs, as well as LP Leadership Team syncs (2x/month)
Manage team of: 2 Event Planners, 1 Operations Specialist