Manager Operations Key Accounts - Canada

GEODIS • Dorval, QC

2d • CA$80,000 - CA$100,000

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

• Minimum 5 years related experience and/or training or an equivalent combination of education and training
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
• Track record of establishing operational SOP’s and conducting reviews
• Taking ownership of and professionally overseeing customer escalations is critical

Responsibilities

• Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
• Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation
• Initiates and leads yield improvement process for business below or above target levels
• Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
• Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
• Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP)
• Works with product to build solutions for customers to improve reliability and reduce costs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed