Key Accounts Manager

AIT Worldwide Logistics, Inc.•Union City, GA

About The Position

The role of a Key Accounts Manager oversees a team of Key Accounts Specialists, managing strategic relationships with key clients. The Key Accounts Manager with billing responsibilities plays a crucial role in driving business growth, maintaining strategic relationships, and ensuring accurate and efficient billing processes for key accounts. Their focus is not only on account management but also on leading and developing a team of Key Accounts Specialist to deliver exceptional results.

Requirements

Bachelor's Degree (required)
7+ years Managing workflows and generating business (required)
Excellent interpersonal and leadership skills required
Proficient in Microsoft Office
Ability to process and retain highly technical information.
Extensive operational knowledge and experience
Ability to work well under pressure to meet deadlines.
Ability to work in a fast-paced, collaborative team environment.
Working knowledge of quality system requirements
Ability to multitask and manage more than one client account
Very strong interpersonal, presentation, communication, and negotiation skills

Responsibilities

Lead and managing a team of Key Accounts Specialist, providing guidance, support, and mentorship. Set performance targets, conduct performance evaluations, and identify training and developmental needs
Develop strategic account plans that outline objectives, growth targets, and action plans for each key account. Set key performance indicators (KPIs) and Build and nurture relationships with key decision-makers at client organizations
Collaborate with cross-functional teams, such as sales, marketing, operations, and finance, to align strategies and ensure seamless delivery of products/services to key accounts. Facilitate communication and coordination among teams to meet client expectations
Oversee the billing process for key accounts, ensuring accuracy and timeliness. Collaborate with finance and accounting teams to establish billing procedures, resolve billing discrepancies, and address customer billing inquiries
Manage the financial aspects of key account management, including; revenue forecasting, budgeting, and profitability analysis. Working closely with the finance department to track revenue and expenses related to key accounts
Stay up to date with industry trends, market conditions, and competitors' activities. Gather market intelligence and use it to identify potential threats or opportunities within key accounts
Analyze key account performance metrics, such as revenue growth, customer satisfaction, and retention rates. Provide regular reports to senior management on the status of key accounts, highlighting achievements, challenges, and recommendations for improvement
Serve as a key point of contact for senior executives within the company
Performs other duties as assigned
Complies with all policies and standards