Manager on Duty (Supervisor) — Launch Entertainment Norwood

Momentum Enterprises • Norwood, MA

10d • $20 - $22 • Onsite

About The Position

Launch Entertainment Norwood is hiring a Manager on Duty to help lead daily operations and make sure every guest (kids and parents alike) has a great experience. This is a hands-on leadership role: you'll run shifts, lead a team, and be the person staff and guests count on to keep things running smoothly.

Requirements

• Previous supervisory or leadership experience in a fast-paced environment
• Strong communication and people skills - comfortable managing a team and connecting with guests
• Ability to multitask and stay calm under pressure
• Self-motivated, dependable, and well-organized
• Must be at least 18 years old, with a high school diploma or equivalent
• Able to stand for long periods and lift up to 50 lbs

Nice To Haves

• ServSafe certification preferred (or willingness to obtain within 90 days)

Responsibilities

• Oversee day-to-day facility operations, including opening and closing duties
• Supervise, train, and support staff on shift
• Monitor safety protocols and ensure a clean, well-maintained facility
• Ensure guests receive friendly, responsive service at every touchpoint
• Handle scheduling, reports, and inventory management
• Resolve guest concerns promptly and professionally
• Act as a liaison between staff and management, modeling Momentum's core values

Benefits

• Paid training and ongoing professional development
• Real path to advancement
• Flexible Schedule
• Retirement savings options for all employees
• Employee perks across Momentum Enterprises - My Gym, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport Venture

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED