Manager, Office Support Services

Jeld-Wen Inc. • Pottsville, PA

12d

About The Position

Under the direct supervision of the Plant Manager, the Manager, Office Support Services performs highly responsible administrative duties, including handling sensitive confidential correspondence. The role may also perform detailed administrative work for other department heads and assist with or oversee staff and manufacturing processes, including Production Control, Scheduling, Inside Sales, Order Entry, and Materials Management.

The position manages a team and is expected to demonstrate excellent communication, inclusiveness, and collaboration at all organizational levels. It supports top management with scheduling, bookkeeping, meetings, projects, and product- and customer-oriented issues; oversees facility reception and day-to-day operations; and provides leadership and training to advance company goals. The role also participates in staff reviews, corrective actions, special projects, and the purchasing of office supplies, furniture, and equipment in line with company policies and budget restrictions.

Requirements

• Bachelor’s degree preferred and 1–3 years of progressively responsible experience in a manufacturing environment; or an associate degree in a related field and 3–5 years of manufacturing experience; or an equivalent combination of education and experience in the door and window industry as determined by management.
• Prior knowledge and experience with SAP.
• Basic knowledge and experience in production and manufacturing processes and techniques, preferably at JELD-WEN or in the door and window industry, including Inside Sales, Production Control, Order Entry, Scheduling, and Materials Management.
• Demonstrated leadership, interpersonal, technical aptitude, and problem-solving skills.
• Strong team skills, including the ability to coach and develop work teams and provide appropriate training.
• Ability to motivate and empower others and resolve conflict.
• Flexibility and ability to manage multiple priorities.
• Proficiency in Microsoft Office and other JELD-WEN-associated computer software and hardware applications.
• Excellent verbal and written communication skills.
• Ability to maintain the highest degree of integrity and confidentiality.

Nice To Haves

• Experience in a manufacturing environment, preferably in the window and door industry.
• Knowledge of production and manufacturing processes, preferably at JELD-WEN or in the door and window industry.
• Demonstrated experience with lean manufacturing and ability to translate it to an office culture.
• Bachelor’s degree preferred.

Responsibilities

• Manage a team and demonstrate communication, inclusiveness, and collaboration with all levels of the organization.
• Work with top management on scheduling, bookkeeping, and coordination of meetings, projects, and product- and customer-oriented issues.
• Oversee and/or assist with management of Inside Sales, Production Control, Order Entry, Scheduling, and Materials Management positions and processes.
• Manage facility reception areas to support effective customer relations and internal and external telephone and mail communications, maintaining JELD-WEN’s professional image.
• Oversee and/or participate in negotiations and purchasing of office supplies, furniture, and equipment for staff and the plant, consistent with company purchasing policies and budgetary restrictions.
• Provide leadership and training to accomplish company goals and objectives.
• Be responsible for day-to-day facility operations.
• Attend regular staff meetings with top management and disseminate non-confidential information to subordinate personnel as needed.
• Assist with staff performance reviews and corrective actions on an annual, bi-annual, or as-needed basis.
• Participate in special department projects as determined by the Plant Manager or other appropriate supervisory personnel.

Benefits

• Competitive compensation and benefits packages, typically including medical and dental coverage, generous leave policies, and a retirement program. Benefits may vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager